Automation Game Plan E-Book
Download our free e-book to learn more about developing an automation game plan for your customer service operation. Complete the information below to receive an email with the download link. Include your phone number if you'd like a call from sales.
IVR Automation Game Plan Sample Pages
Plan For Global Impatience
The ability to communicate effectively is the lifeblood of every business. Customer experience is the new competitive landscape as today’s consumers generally see parity from one product or service to another. However, that’s not the only change we’re seeing with your customers.
Today’s multi-tasking multi-channel consumers are more distracted than ever before. Combine this with the increasing demand for instant gratification fostered by same-day Amazon delivery and an Uber ride moments away. The combination of factors is bringing about what we call, Global Impatience.
Just like “global warming” has been positioned as an existential threat to the planet’s ecosystem, Global Impatience is an extant menace to effective communications and customer experiences. People anticipate the same level of an instant and satisfying experience from their small regional credit union as they get from a global financial institution. Their distracted impatience frames every service interaction.
An effective IVR Automation Game Plan is one way to overcome Global Impatience in your customer service operation. We hope this e-book helps you craft your game plan.