The Cognitive Contact Center
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Excerpt From The White paper
The cognitive contact center unlocks the potential of customer experience by leveraging data from external, internal, structured, unstructured, voice and visual sources. The idea of the cognitive contact center combines all of this data and allows it to work together in one place.
The Cognitive Contact Center provides more natural and intelligent interactions that deliver on customer expectations. By learning from each interaction, the combination of Watson and Blueworx continuously drives towards creating a truly amazing customer experience.