Customer Experience is Everything
Everything is Customer Experience
Our “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
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We really enjoy success, your success.
Our continued focus is to delight your customers and grow your bottom line.
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From The IVR Technology Group Blog
IVR Technology Group, a leader in secure voice and text applications, announced today that it has completed the merger of Argyle Technology Group, a custom solution provider based out of Buffalo, NY, that specializes in adapting, adopting and deploying existing...read more
Most businesses measure success based on digital analytics. Analytics can encompass organic visits, page views and obviously, goal conversions. Often times businesses utilize call tracking numbers. Call tracking is a measure of phone calls associated with...read more
The key to a good business is good communication. Part of this is the ability to get a hold of employees when they are needed. Traditionally, businesses would rely on a dedicated phone system stored in-house. Could the option of Hosted PBX, help with your businesses...read more
What is Hosted PBX? Hosted PBX is a cloud based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs. This system is called a Private Branch Exchange (PBX). Connected to this PBX were...read more
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that started in the 1990’s. It's purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community...read more
The other day, I forgot to take care of the electric bill on the due date. I came home from work and saw the statement on the kitchen table so I would be sure not to forget it. Fortunately, the company that handles my electricity must have been feeling a rare moment...read more
According to a recent report from CCC Information Services, communications technology is the driving force of change for the insurance industry. If you're customer is wondering how they can get a new policy, or how a repair can be completed faster, an IVR Systems...read more
IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses. Yet, is it worth the investment for...read more
Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted? For example, a contact center can figure out how...read more