Outbound IVR

Deliver information effectively without compromising your customer’s experience. 

Outbound IVR allows you to call hundreds of customers for things like surveys, or reminding them of appointments or past due accounts.

Key Benefits of Outbound IVR

Personalized Messaging

Create and deliver custom messages that resonate with your customers

Opt-Out List

Ensure you’re not contacting anyone who doesn’t want to hear from you

Full Scalability

have the freedom to increase or decrease your efforts as you deem necessary

CRM Intergration

Deliver personalized messages and keep track of your interactions

Ease of Use

Intuitive web-based interface with expert technical support available 24/7

Maintain Current Databases

Make future communication easy by maintaining a database of your current and potential customers

Outbound IVR in Practical Use

Outbound IVR technology can be used to survey customers about their experience after visiting a store to ask if they were pleased with their product or the service they received.

It can be as simple as “Press 1 if you are satisfied or Press 2 if you are not satisfied”.

Other Outbound IVR services include notifying customers of upcoming appointments, payments overdue, shipment status or fundraising requests. They can also be used by retailers to contact customers to see if they want to reorder products or online pharmacies to see if a customer needs a prescription refilled.

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Read the IVR Technology Group February 2018 Newsletter to see what you missed.

Create A Memorable Customer Interaction