Deliver information effectively without compromising your customer’s experience.
Outbound IVR allows you to call hundreds of customers for things like
Key Benefits of Outbound IVR
Outbound IVR in Practical Use
Outbound IVR technology can be used to survey customers about their experience after visiting a store to ask if they were pleased with their product or the service they received.
It can be as simple as “Press 1 if you are satisfied or Press 2 if you are not satisfied”.
Other Outbound IVR services include notifying customers of upcoming appointments, payments overdue, shipment status or fundraising requests. They can also be used by retailers to contact customers to see if they want to reorder products or online pharmacies to see if a customer needs a prescription refilled.