Some like to leave things to chance. Powerball is a great example of this, as people are buying tickets and hoping to win despite the odds. Yet when it comes to reaching your customers, you shouldn’t gamble with how to get it done. When it comes to sending a quick message to one of your contacts, text messages are the way to go. This is likely because text messages are quick and convenient. Not to mention, pretty much all mobile phones out there can send one out. Ninety-seven percent of Americans will send or receive a text at least once a day.
Your customer base is no different. When it comes to getting to touch to your customers, a software solution that allows you to send a text is a great investment. A recent study showed that 79% of companies believe customers want SMS/text support. Those are pretty good odds, but we can do even better than that.
At IVR Technology, we have a self-service application called nResponse that helps to stack the odds in your favor. Not only can your company send out multiple text messages, but voice or email blast as well. This is because we know your customers are going to have a favorite method of communication. So the best way to reach them is the method of communication that they prefer.
Our nResponse system allows you to be able to send out messages that can:
- Notify your customer base of special offers.
- Send a reminder
- Raise awareness
Best of all, nResponse enables your customers to contact you. This is quick and more convenient than a phone call or email. It can be used for practical applications such as:
- Customer response surveys
- Set an appointment
- Account management
- …and much more
With nResponse, your customer contact list is in an environment that’s easy to manage to assure that your message can get out with it convenient for both your business and your customer. We also provide peace of mind as your customer’s contact information is also securely stored, and we provide a means for your customers to be able to opt out at any time.