SmartGeo

Allow customers to dial a single nationwide for toll-free numbers and route effectively.

SRoute all incoming calls to your preferred location anywhere in the US or Canada regardless of the distance between multiple locations.

Features That Go Beyond Just Call Routing

Custom Territory Routing

Customize your caller response area by sales territory, by DMA, MSA or any known boundary.

Time Of Day Routing

Customize call flow design based on your office hours and business rules.

Caller Location Precision

Customize the call flow design based on caller’s geographic location.

Percentage Allocation

Customize the flow for best work force and network load balancing.

Drives Sales with Our Patented Location-Based Routing Technology – SMARTGEO ©

We can route incoming callers to your service location based on geography like the street location of the caller’s phone number or a sales territory you have developed using zip codes, DMA, MSA or any other kind of trade area. For example, our call routing technology automatically routes callers to the closest location using their caller ID. Our system can also determine the geographic location of cellular callers and route them to your designated service location, a closest store or agent office.

Combine Call Routing with Interactive Voice Response Interactive Marketing

We can route incoming callers to your service location based on geography like the street location of the caller’s phone number or a sales territory you have developed using zip codes, DMA, MSA or any other kind of trade area. For example, our call routing technology automatically routes callers to the closest location using their caller ID. Our system can also determine the geographic location of cellular callers and route them to your designated service location, a closest store or agent office.

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Read the IVR Technology Group February 2018 Newsletter to see what you missed.

Create A Memorable Customer Interaction