Customer Relationships
Have Never Been
More Important
Effortlessly flexible Contact Center as a Service
for omnichannel customer engagement.
Learn how a contact center in the cloud can elevate customer experiences.
Your Customers Are Critical To Us
Your customers have been anticipating rapid resolutions as the consumer landscape has shifted to immediate gratification. With the new challenges of an on/off-premise or fully remote workforce working from home, rapid resolution becomes a challenge for contact centers. That’s why we’ve partnered with leading global providers of cloud-based omnichannel contact center platforms. Your customers matter to us, and no one platform can meet the needs of every contact center.
CCaaS: Enhance The Agent Experience
Our blog post on the one big reason to go with a CCaaS will help you understand how powering your agents is important. So you need a the right platform with the flexibility to deliver an enhanced agent experience. When your agents are turbocharged with the right tools, you deliver a stronger customer experience.
Omnichannel
Create powerful relationships by connecting with customers on the channel of their choice.
Integrations
Optimize agent time by leveraging seamless integration with your business software and an open API framework.
Ease-of-Use
Rapid resolutions are made possible through an effortless agent and management interface..
Analytics
Continually refine service through real-time reporting and integrated customer voice surveys.
The Right Solution For Your Contact Center
No matter how complex your business case may be, we’ve designed solutions to deliver gold-standard customer service through automation, functionality, and efficiency.
Inbound
Route or deflect every inbound call to the right agent or automated IVR solution every time. Automated IVRs can quickly answer customer questions, freeing up agent time. And agents quickly get customer information on their desktop to easily resolve more complicated questions.
Outbound
Turn any agent into an outbound or blended powerhouse through scripting and CRM integrations all on one screen.
Flexible
Begin with a deployment that suits your needs now, and expand features and integration as your business grows. Adding new features or business system integrations can be completed in a matter of minutes.
Collaborative
Empower your agents to instantly connect customers to experts to solve issues quickly and efficiently. Configure intelligent “bots” to monitor your critical business benchmarks without the need for added integrations.
All The Integrations You Need
Capitalize on hundreds of native integrations that seamlessly integrate with the workflow, sales, CRM, and other business software you’re already using.
The New Normal For Contact Centers
Business disruption comes in all shapes and sizes. 2020 has introduced completely new challenges few of us expected. Customer service operations that face disruption head-on and rapidly adapt are the new leaders. We’ve helped customers of all sizes, from global contact centers to regional small businesses, aggressively adapt. We’re ready to help you. Contact us to learn more.
