by William Irvine | Jan 24, 2018 | Hosted Contact Center
So today, I find myself as the Chief Marketing Officer for IVR Technology Group who offers (among other cool tech and services) an advanced hosted omni-channel contact center from XCALLY, built on Asterisk. That, in itself, isn’t so special… big deal, right?...
by Kurt Westemeyer | Dec 10, 2017 | Hosted Contact Center
When and how will artificial intelligence take over the customer experience? The AI movement has started to take off and we are all learning how, where and when to use it. I don’t believe it will ever take over the entire customer experience, it does have its...
by Ashley | Jun 1, 2017 | Hosted Contact Center
Customer service has always been synonymous with business. After all, treating customers well and delighting them is best for a business’s reputation. As technology improves, so does the speed and quality of product that a business offers. Has your company kept up...
by Ashley | May 23, 2017 | Hosted Contact Center
When customers call, they expect to be able to get accurate answers quickly. If your business is successful, maybe it’s hard to keep up with demand. Cloud services can help to provide quality customer support your business needs. With the cloud, your business...
by Ashley | Apr 19, 2017 | Hosted Contact Center
Why are more businesses trusting their data to be stored on cloud providers? When it comes to client data, security should be of the utmost importance. Is a provider like AWS truly worth the investment? What is Amazon Web Service? Amazon Web Service (AWS) is secure...
by Ashley | Apr 11, 2017 | Hosted Contact Center
Security is a big concern for our customers. This is especially so when moving from a premise-based-contact-center to a cloud hosted contact center. Cloud security software helps organizations mitigate risks associated with using cloud-based applications and services....
by Ashley | Apr 11, 2017 | Hosted Contact Center
Why are so many call centers moving to a cloud-based platform? Call centers help businesses deliver technical support, help customers make payments, or answer customer questions. While on-site call centers can do this, a cloud-based platform can do it faster. A call...
by Ashley | Feb 8, 2017 | Hosted Contact Center
Contact centers play a significant role in customer satisfaction and experience. A lousy interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? To measure success and...
by Ashley | Apr 17, 2014 | Hosted Contact Center
A few of our clients have mentioned that they think that only massive call contact centers need a solution to manage their calls. This is a common misconception. In reality, every size business can benefit from instituting a cloud-based contact center. In fact, even...
by Ashley | Mar 26, 2014 | Hosted Contact Center
As you might imagine, the experience your customers have with your business is important to them. However, only 26% of companies have a plan in place to improve their customers’ experience, even if it was a negative experience. (Source: Econsultancy) This overwhelming...
