IVR’s have had a negative aura around them, primarily because like anything else, not caring about the user experience leads to terrible outcomes. Every channel, including IVR, has inherent drawbacks and limitations.
Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.
As an over-the-phone payment solution, Compass Pay allows customers to call one phone number to access their account information and make a payment 24/7. Here’s only some of what this solution can do…
Compass Broadcast is a self-service application that allows users to broadcast simultaneous voice, text and e-mail messages to any number of people. You can create your message and distribute it within minutes.