Guaranteed quality, security and reliability in the cloud with Cloud ServicesContact Us about Our Cloud Based Solutions
Your team will never be held back by downtime and your customers will always be able to reach one of your agents. No need to purchase any new software, so there’s no downtime for installation or training.
Cloud based IVR facilitates customer communication. Our skills based routing feature allows you to send calls to your agents based on their ability to best help the customer. Your customer will be able to reach a live agent faster and they won’t have to waste their time sitting on hold.
Your business’ needs can change on a dime. IVR Tech’s cloud hosted IVR can be altered at any time. This flexible solution allows you to increase or decrease your use at any time.
Increase the efficiency of your contact center while minimizing operating costs. Internally, you can expect a flexible solution more reliable and secure with an improved experience for your customers. We host manage your contact center providing a seamless experience.
Our cloud based IVR have been engineered to meet the safety and security standards set by the government and various industries. This includes PCI compliance, HIPAA compliance, FISMA compliance.
Monitoring & Reporting
Stay on top of all cloud based IVR activity. We’ll provide you with exhaustive reporting that supplies you with results in real time. This data will allow you to identify trends, monitor and improve problem areas and ensure your cloud based IVR is running as it should.
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