Custom Call Routing & Dealer Locator | SMARTGEO ©

Custom call routing allows customers to dial a single nationwide toll-free number and the call will be routed to your company’s preferred location automatically…seamlessly. We take simple call routing to an enhanced level while still keeping it simple for you.

What is SMARTGEO © Custom Call Routing?

Common call routing designs identify and route callers to the nearest location by zip code input, franchised area, or Neilson media statistical area. 800 Adept’s proprietary routing technology, SmartGeo ©, can be defined uniquely by each customer. We can route all incoming calls to your preferred location, which can be based on anything, such as distance proximity or your customized business rules for anywhere in the United States and Canada.

Highlight SMARTGEO © Call Routing Features

Custom Call Routing

Time of day routing

Customize call flow design based on your office hours and business rules.

Caller Location Precision

Customize the call flow design based on caller’s geographic location.

Custom territory routing

Customize your caller response area by sales territory, by DMA, MSA or any known boundary.

Percentage allocation

Customize the flow for best work force and network load balancing.

System voice mail, missed call speak-back

Customize your hardware-free, cloud-based network voice mail to answer any after hours calls. Includes a missed call speak-back feature to have the missed opportunity played back, e-mail or text back to your store personnel.

Drives Sales with Our Patented Location-Based Routing Technology – SMARTGEO ©

We can route incoming callers to your service location based on geography like the street location of the caller’s phone number or a sales territory you have developed using zip codes, DMA, MSA or any other kind of trade area. For example, our call routing technology automatically routes callers to the closest location using their caller ID. Our system can also determine the geographic location of cellular callers and route them to your designated service location, a closest store or agent office.

Dealer Locator

Combine Call Routing with Interactive Voice Response Interactive Marketing

We can route incoming callers to your service location based on geography like the street location of the caller’s phone number or a sales territory you have developed using zip codes, DMA, MSA or any other kind of trade area. For example, our call routing technology automatically routes callers to the closest location using their caller ID. Our system can also determine the geographic location of cellular callers and route them to your designated service location, a closest store or agent office.

SMARTGEO © goes above basic routing and routes calls based on your specific needs. We do not believe the “one size fits all” motto.

Versatile, No Equipment Needed – Hosted Services!

Our custom call routing solution is versatile and it requires no equipment, hardware or software; all you will need:

A toll-free number or lots of toll-free numbers. We can provide different options for different numbers.

Your locations (stores, agents, service locations, call centers)

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Your routing requirements

We will build the rest for you. If you already have a call center or have a routing infrastructure in place, our call routing solution can be incorporated to work with your existing system as well.

Interested in Custom Call Routing? We need a few brief details below to get you started with SMARTGEO®

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