Voice Broadcasting & Text/SMS Blast

Voice Broadcasting (Voice Blast) and SMS Blast from IVR Technology Group enables your company to automatically send interactive phone calls and sms messages. You can opt to do it yourself using our robust web-based portal or have our staff take care of the details for you. Our outbound calling technology can be used in any industry for a variety of solutions. For instance:

• Emergency alerts
• Notification calls
• Reminder calls for appointments or overdue payment
• Political calls such as Get Out The Vote
• Interactive polls and surveys
• Health assessment calls
• Generate leads
• Promote events
• Provide order status updates
• And more

Key Features

Complete control to schedule and manage broadcasts. With our self-service broadcasting technology, you can schedule call windows, determine how quickly to send out calls, and pause calling campaigns.
High capacity and enterprise-grade reliability. Our system allows you to scale up to hundreds of simultaneous calls per campaign. You get dedicated capacity on-demand.

Expert help. For clients that simply want to deliver calls but don’t have the time to dabble with the technology, we provide a hands-free solution with the help of our experienced staff.

Advanced IVR functionality. Do more than just deliver a pre-recorded message. Use outbound IVR to create an interactive calling campaign. For instance, call out and run a survey or allow the called person to transfer to an agent closest to them geographically.

Deliver targeted messages. IVR Technology Group’s Voice Broadcasting/Blast system can automatically detect whether an answering machine picked up or a live person and can be configured to deliver different messages based on that information.

Robust call reports. In real-time, look at reports of calling activity. How many live answers did you get? How many people transfer to an agent? What were the various responses from those called?

Schedule call delivery days in advance. You can set delivery dates and times, run campaigns over multiple days, or at different times during the same day.

Powerful call list management. IVR Technology Group’s Voice Broadcasting/Blast system allows you to upload call datafiles from a host of applications such as Excel or Access as well as industry-standard formats such as CSV.

Record calls. Whether you choose to record all calls, some types of calls, or random calls, it is very simple to turn on and configure call recording.

Intelligent Re-dialling. If the outbound system reaches a busy number or a no answer, it automatically queues the call for a second or third attempt. Unanswered calls are re-dialed free of charge.

Automated interactive opt-out mechanism. Voice Broadcasting comes with tools that provide you with an option to include an opt-out message in your broadcasts, helping you to comply with the FTC’s Telemarketing Sales Rule.

API integration with your applications allows you to make outbound calls based on trigger events in your software. Once programmed, calls can be queued and delivered without any human intervention.

Text Blasting

Keep your customers informed in real-time by using our self-service outbound text messaging platform. You can manage subscriber cell phone numbers, opt-out requests, and other campaign specifics such as delivery dates and times. Our platform also helps you with compliance with latest industry standards and regulations.

Need to add text messaging to your existing software or want to make it a part of some internal automated business process? We also provide APIs and custom integration support to help you.

Would you like to strategize on how to deliver your next outbound calling or text campaign? Our team is adept at consulting with every industry. Contact us online or call us anytime to discuss your IVR requirements: 800-438-1709/716-250-2800