Voice Broadcasting & Text/SMS Blast

Send interactive phone calls and sms messages automatically with IVR Technology Group’s Voice Broadcasting (Voice Blast) and SMS Blast Services.

Our outbound calling technology can be used in any industry for a variety of solutions.

• Emergency alerts
• Notification calls
• Reminder calls for appointments or overdue payment
• Political calls such as Get Out To Vote
• Interactive polls and surveys
• Health assessment calls
• Generate leads
• Promote events
• Provide order status updates
• And more

Key Features

Complete control to schedule and manage broadcasts. With our self-service voice broadcast technology, you schedule call windows, determine how quickly to send out calls, and pause calling campaigns.

High capacity and enterprise-grade reliability. Scale up to hundreds of simultaneous calls per campaign. Your voice broadcasting services receive dedicated capacity on-demand.

Expert help. Rest hands-free of technology as our experienced staff has you covered.

Advanced IVR functionality. Do more than just deliver a pre-recorded message. Use outbound IVR to create an interactive calling campaign. For instance, call out and run a survey or allow the called person to transfer to the closest agent geographically.

Deliver targeted messages. IVR Technology Group’s Voice Broadcasting/Blast system can automatically detect whether an answering machine picks up or a live person and can be configured to deliver different messages based on that information.

Robust call reports. View and analyze reports of calling activity in real-time. How many live answers did you get? How many people transfer to an agent? What were the various responses from those called?

Schedule call delivery. Set delivery dates and times, run campaigns over multiple days, or send them at different times during the same day.

Powerful call list management. IVR Technology Group’s Voice Broadcasting/Blast system allows you to upload call datafiles from a host of applications such as Excel or Access as well as industry-standard formats such as CSV.

Record calls. Whether you choose to record all calls, some types of calls, or random calls, it is very simple to turn on and configure call recording.

Intelligent Re-dialling. If the outbound system reaches a busy number or a no answer, it automatically queues the call for a second or third attempt. Unanswered calls are re-dialed free of charge.

Automated interactive opt-out mechanism. Voice Broadcasting comes with tools that provide you with an option to include an opt-out message in your broadcasts, helping you to comply with the FTC’s Telemarketing Sales Rule.

API integration with your applications. Make outbound calls based on trigger events in your software. Once programmed, calls can be queued and delivered without any human intervention.

Keep your customers informed in real-time by using our self-service outbound Text Blast messaging platform.

Manage subscriber cell phone numbers, opt-out requests, and other campaign specifics such as delivery dates and times. Our platform also helps you stay in compliance with the latest industry standards and regulations. Need to add text messaging to your existing software or want to integrate it within a part of your already established internal automated business process? We also provide APIs and custom integration support to help you.

Would you like to strategize on how to deliver your next outbound calling or text campaign? Our team is well versed at consulting with every industry. Contact us online or call us anytime to discuss your IVR requirements: 800-438-1709/716-250-2800