IVR Technology Group’s Virtual ACD provides a fast, simple and cost-effective solution for any sized organization to create a virtual call center forsales staff and support teams.
Staff can easily answer customer calls at any time using any phone. The virtual call center includes virtual call center capabilities such as advanced call routing, IVR and call queuing for saving time and reducing costs. With pay-as-you-go per-minute pricing, no long-term agreements, and no high capital expenditure. Getting started on our virtual call center software is painless.
Key Features of Virtual ACD:
by Integrating With Solutions Such as Zendesk and Salesforce. Using Zendesk for online support or Salesforce to manage your customer relationships? IVR Technology Group works with both. Have a different CRM deployment? Contact us about our custom integration solutions.
to Make Smarter Decisions. Managers can view both real-time and historical reports about each call, agent, and department.
with More Information. Agents can view caller info before answering the call, take notes on call quality, and transfer callers to another person or department.
for Your Brand. You have full control to adjust greetings, hold time, routing options, music on hold and more.
Stay On Top Of Customer Conversations. Ensure high quality service by recording every conversation.