Virtual ACD

IVR Technology Group’s Virtual ACD provides a fast, simple and cost-effective solution for any sized organization to create a virtual call center for sales staff and support teams. Staff can easily answer customer calls at any time using any phone. With pay-as-you-go per-minute pricing, no long-term agreements, and no high capital expenditure, getting started on our virtual ACD is painless.

The virtual ACD includes virtual call center capabilities such as advanced call routing, IVR and call queuing for saving time and reducing costs.

Key Features

Maintain Flexibility By Using Any Phone. Talk to customers using your existing phone ― office, home, cell, and even Skype.

Streamline Support By Integrating With Solutions Such as Zendesk and Salesforce. Using Zendesk for online support or Salesforce to manage your customer relationships? IVR Technology Group works with both. Have a different CRM deployment? Contact us about our custom integration solutions.

Enable Managers To Make Smarter Decisions. Managers can view both real-time and historical reports about each call, agent, and department.

Empower Agents With More Information. Agents can view caller info before answering the call, take notes on call quality, and transfer callers to another person or department.

Customize Everything For Your Brand. You have full control to adjust greetings, hold time, routing options, music on hold and more.

Stay On Top Of Customer Conversations. Ensure high quality service by recording every conversation.

Would you like to  strategics on how to build your virtual call center? Our team is adept at consulting with every industry. Contact us online or call us anytime to discuss your IVR requirements: 800-438-1709/716-250-2800