Create a virtual call center for sales staff and support teams.
Staff can easily answer customer calls at any time using any phone. The virtual call center includes virtual call center capabilities such as advanced call routing, IVR and call queuing for saving time and reducing costs. With pay-as-you-go per-minute pricing, no long-term agreements, and no high capital expenditure. Getting started on our virtual call center software is painless.
Key Benefits of Virtual ACD:
ACD can be fully integrated with any of the following CRM systems:
- Microsoft Dynamics CRM
- Sugar CRM
If you’re utilizing a different CRM system, contact us to learn more about our custom integration solutions.
Giving managers the ability to view both real-time and historical reports about each call, agent and department enables them to make smarter and more strategic decisions.
Give agents the tools they need to stand out. Help them stay on top of customer conversations and provide unparalleled customer service by recording every conversation. Agents can also receive caller info before answering the call, take notes on call quality and transfer callers to another person or department.
Make every aspect of your business recognizable by customizing greetings, hold times, routing option, on-hold music and more.
Let’s strategize on how ACD can empower your staff and impress your customers. We have an expert for every industry.