"In 2006 the National Opinion Research Center (NORC) was tasked with finding a vendor that could provide Interactive Voice Response (IVR) services that could fully integrate with our Call Center systems.  The key of the integration was to permit a Call Center Agent to transfer a caller from the Telephone Center into the IVR system then also allow the caller to hit a key and return to a live Agent with real-time data exchange between the two systems. 

IVR Technology Group was able to rise to the occasion and provided superior service and professionalism on this project for us.  We worked with all of the vendors almost exclusively via phone conference calls and email.  In the end we put together a seamless system that functioned as designed.  I was quite pleased with the outcome of our project and can happily recommend to anyone seeking IVR services that they will find that working with the IVR Technology Group team a very positive experience."
Michael Cooke, Senior Project Manager, National Opinion Research Center, Chicago, IL

When the Scottsdale, Arizona branch of the USPS needed to accept thousands of inbound telephone calls to allow people to register for an event and realized their call center was way too small to handle this traffic, they turned to Interactive Voice Response and IVR Technology Group to get the job done.

They knew this event was coming, but under estimated the call volume and call in periods. We quickly reviewed their IVR call flow and, within days, crerated a turn-key application, to collect names and registration times, all just in time! They even took advantage of our in house transcription service so they received the callers name immediately, along with their scheduled session time.

"I'm extremely pleased with the service your company provided; in particular, the outstanding service provided by your staff.",
PJ Torres, United States Postal Service, Scottsdale, AZ

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