Toll Free Store Locator

Many businesses have multiple locations spread across the country and most, if not all, have a website with a location finder to help consumers find their establishments. The issue is, not everyone has access to a computer with an Internet connection, but, everyone certainly has access to a telephone. So, Oreck.com decided to work with IVR Technology Group to provide them a 100% outsourced solution for an IVR Dealer Locator. Consumers can simply dial a toll free number, enter their zip code and immediately become aware of locations near them.

"You guys have done a tremendous job! This has been one of the most painless implementations in my long career as telecom piñata. No whacks over this one! If you ever need any Oreck products, please feel free to buy them. I believe you have all our numbers." Craig Dupree, Telecom Manager, Oreck Direct, LLC, New Orleans, LA

When the West Palm Beach, Florida based Nature's Earth Products, Inc., decided to more aggressively market its Feline Pine Cat Litter, they had to make a decision as to add more call center employees or leverage IVR as a technology to handle the increased inbound calls. Although they never utilized IVR in the past, they knew it was less expensive and more efficient, but had no idea who could help them.

Consumers call in by the thousands, driven by our DRTV campaigns, requesting a free coupon for a bag of our flagship product, Feline Pine. We needed a way to collect their name and address, and deliver the free coupon. IVR Technology Group provided everything; the technology to handle the calls, the transcription of the name and address data, and they even provided the fulfillment of the coupon.

"I've been impressed with the efficiency and accuracy of your systems and staff. The consumers seem to be happy too, since I haven't heard a single complaint! I'm delighted that when I call to ask a question or get a specific detail, I receive an informed answer immediately or very shortly thereafter. IVR Technology Group has made my life and the duties of my staff much easier." Fred Burckbuchler, Natures Earth Products, Inc., West Palm Beach, FL

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