Automobile
Dealers
Factory Recall Notification
Warranty Service Notifications
Customer Satisfaction Surveys |
Banking
and Finance
Posting of current interest rates and terms
Real time account balances information
Automated loan applications |
|
Business
Productivity
Product order placement and status
Help desk inquiries
System or software upgrade information
New product introductions
Billing inquiries
Inventory status
Technical support
Telephone call routing
Account balance
Labor hours reporting |
Cable
Companies
New orders
Subscription and programming rate information
Service interception problem status
Billing inquiries
Past due account information
Last payment received
Programming and special features information
Account balances |
|
Educational
Institutions
Crisis communications: disasters, weather shutdowns
Absentee notification
Talking grades
Homework hotline
School bulletin board
Staff voicemail |
Government
Agencies
Environmental issues surveying
Emergency notification |
|
Healthcare
Organizations
Payment tracking
Claims processing and billing
Admittance and discharge records
Inventory reports
Office locations and operating hours
Change of address
Routing of callers to specific personnel |
Help
Desk Services
On-line problem resolution/terminal reboots
Problem reporting
Service representative inquiries on customer profile
General system information
Problem status
After hours service
Remote dispatch
Initiate trouble ticket
System availability
System outage announcements
Preliminary diagnostics
Trouble ticket resolution via fax response
Help desk call logs and statistics reports |
|
Human
Resource Departments
Benefits and pension plan information
Pension, 401K and stock-purchase
account servicing
Employment application information
Training course scheduling and sign-up
Employee communications
Schedule interview appointments
Personnel record auditing and tracking
Payroll inquiries |
Information
Providers
Subscription fulfillment
Merchandise ordering
Entertainment inquiries
Fund raising
Locator services
Sports information
General information services
Membership renewal
Rate information
Classified ad responses |
|
Insurance
Companies
Property, casualty and life policy
inquiries
Coverage verification
Claim reporting and status
Portfolio and policy valuation
Address changes
Billing inquiries
Plans and premium inquiry
Loan payoffs
Agent sales contest inquiry
Agent motivation and product
information messages
Agent bonuses, commissions and benefits |
Law
Enforcement
Crime watch awareness
Anonymous tip line
Benefit Associations
|
|
Order
Entry Companies
Order entry and order status
Purchase order and work order processing
Shipping status
Billing information
Inventory control
Product specifications
Price quoting/trade discounts
New product announcements
Special purchase announcements
Historical account data
Dispatching
Scheduling |
Retail
Businesses
Account balances
Product availability
Catalog services - Telephone order entry
Store locations and hours of operation
Customer address verification
Employee benefit information
Credit card information
Job applicant inquiries
Credit limits
Employee scheduling
Credit card verification |
|
Theaters
Film times and information
Ticket pre-purchase
Directions
Credit card verification |
Telecom
Companies
Directory assistance call completion
Phone service disconnect and reconnect
Customer service inquiries
Collect call verification and announcement
Credit card calling and card verification
OutDial for service reinstatement notification
Emergency service notification |
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