Associations & Not For Profit
Keeping it simple for your volunteers
- More contacts at a lower cost
- Lower Maintenance Costs
- Increased scalability
- Increase volunteer efficiency
- Communicate quickly with large groups
- Ballot promotions
- Text Surveys
- Event invitations
With up to three times more connections, our outbound solution lowers your cost per contact, increases call center performance results, and improves agent productivity.
Our IVRs are designed to streamline your process, while focusing on connecting sales people directly with investors; which equates into more revenue. Create custom appointment reminders and customer satisfaction surveys. Use our Voice Broadcast system to allow you to contact thousands of investors in seconds. Alert investors about breaking investment opportunities, notify traders of changes in markets or even reach lenders with up to date rates. Sales agents can record customized messages and broadcast them to groups of investors.IVR Technology Group’s financial service solutions can even allow interested parties to transfer back to the broker for instant feedback.
- Connect brokers and investors with the right salesperson
- Custom appointment reminders
- Comprehensive telephone surveys
- Complex phone trees
- Notify investors, salespeople or brokers instantly
- Announce investment opportunities or market changes
- Create surveys to study investment habits & predict outcomes
IVR Tech’s solutions have been used by our utilities customers to create and deploy IVR applications including:
Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. IVR Technology Group’s outbound calling solution can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.
Call Center Automation
Utilities are under pressure to reduce customer service and support center costs. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.
Utilities with strong customer focus want to engage their customers in conversations. IVR Technology Group’s IVR survey solutions – whether an outbound satisfaction survey or a post-call survey – help facilitate these conversations.
Dispatch and Service Completion
Utilities can use IVR Technology Group’s solutions to allow remote technicians to receive automated dispatch calls and call in to report service status and completion updates from any mobile phone.
Utilities can use outbound bill reminder calls coupled with an automated pay-by-phone solution to provide convenient service to customers, reduce the past due accounts receivable overhead, and cut unnecessary service disconnects. All with a negligible incremental cost.
Utilities have worked with IVR Technology Group to create very unique IVR solutions for their organizations. Introduce your concept to the IVR Technology Group team and see how we engage with your needs creatively.
We provide a host of solutions to the retail world that optimizes efficiency while creating a reliable platform for businesses to grow, including:
Many of our customers use a voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, store, or department they want to reach.
Employee and Customer Notification
Most enterprises are looking for a solution to quickly deliver time-critical information to employees and customers. our IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is invaluable during last-minute shift schedule updates or sale announcements.
Call Center Automation
Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.
Retail vendors with a focus on customer service and support excellence use IVR Technology Group’s IVR solutions to automatically survey customers by phone after purchases, deliveries, or services have been performed.
Inventory and Reporting
Retail enterprises leverage IVR Technology Group’s IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.
Enterprises selling post-paid products and services use our IVR solutions to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise’s past due accounts receivable overhead with almost zero incremental cost.
Retail vendors with multiple locations find that automated store location, hour, and direction IVR applications let employees focus on in-store customers and give callers more accurate and timely information.
With an order status IVR application, retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship, and enable customers to check on the status of orders 24 hours a day, seven days a week.
Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.
With IVR Technology’s hosted solution, users can create custom notifications or payment reminders using our text-to-speech engine, take payments over the phone and create phone systems with call routing and automated outbound dialing. Our solution is completely customizable to scale to your business’s needs while giving you the flexibility and room to grow.
Contact IVR Tech to learn how we can build the solution that’s right for you.
- Custom notifications or reminders
- Payments over the phone
- Advanced customizable phone trees
- Automated outbound dialing
- Custom inbound or outbound surveys
- Real time data collection
- Google analytics integration
- Custom appointment reminders
Automate outbound dialing for your direct marketing campaign
With IVR Technology’s “Cloud Call Center” you can maximize your time efficiency. Simply upload your contacts and in minutes, our auto-dialer will connect you to the contacts on your list. Our solution saves time by sorting out busy signals, bad phone numbers, and handling answering machines. Now you can spend your valuable time on speaking with live people, leading to increases of 20-30% in efficiency over manual dialing. That percentage can equate to profit.
Call Tracking analytics to track advertising efficiency
Call tracking allows you to see which ads are working for your business. Buy one (or thousands) of unique phone numbers that can be placed on display ads, web pages, billboards or print advertisements. Call Tracking will track, forward, and record all of your calls, allowing you to visualize which ads drive the most phone calls.
- Buy local and toll free numbers for your business
- Track calls, recordings, and ROI
- Funnel leads and optimize your marketing budget
MDCall – Automated Medical Answering Service & Communication System.
Reduce your incoming call volume through our automated medical answering service. MDCall ultimately improves internal communication between your clinicians in a hospital, medical group or private practice. Our tested messaging algorithm ensures the right message gets to the right person at the right time.
Patient Outreach System (POS) – Automated Check-up Calls and Patient Surveys
Empower your clinicians to reach their patients with custom messages in their own voice, without picking up the phone. POS sends automated check-up calls, patient surveys, and health tips to hundreds of patients simultaneously. Find out how you can get started.
Payment Processing Solution (PPS) – Automated Pay-by-Phone System
Lower your accounts receivable lag and make sure patients pay on time with our PPS. Have assurance you will never lose a payment and will receive it before it goes into collections. PPS not only saves billing staff time, but also lets your patients check out in a simple and easy way.
Our IVR call center services promise an array of valuable applications for call centers.
Manage your incoming calls with a voice-driven auto-attendant that can answer the phone at your office or store. This component of our IVR call center allows your callers to connect with the desired party by simply speaking the name of the person, store, or department they want to reach. The auto-attendant will automatically send the call to the appropriate place before moving on to assist the next caller.
Call Center Automation
Make your communications consistent and increase customer satisfaction while you lower the cost of running your customer service department, support center or call center by automating these operations.
Collect honest and valuable customer feedback quickly, easily and without tying your live agents to the phone all day. One of our most effective IVR call center services is the use of telephone surveys. We’ll set you up to distribute surveys after the completion of orders, installations and delivery of on-site repair services.
Bill Reminders & Collections
Distribute automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.
Our development team will design an IVR system to your business’ exact needs. With more than 20 years of industry experience, IVR Technology Group has developed some of the most advanced applications that are used by businesses throughout North America. We are proud to help support you and grow your business by building an application exclusively for your use.
Gathering intelligence day in and day out is just one of the many critical applications we bring to our clients tool box! Market research is a key component of marketing and we know how to deliver information. Create custom surveys either through reaching out to your customers or preparing gathering tools like SMS/Text or inbound survey lines:
- Custom inbound or outbound surveys
- Customer satisfaction (CSAT) surveys
- Pulse surveys
- Gathering intelligence from application sampling of how your customers use our applications
- Branched or “use based” surveying
We help you draw out critical points of information that will help you build better campaigns, products, and services. Our robust reporting allows you to grab “snapshots” if statistical or graphic form in real time. We have also developed API’s that allow you to use our applications to gather key statistics and transfer into your analytics to provide seamless integration back through your existing analysis tools.
IVR Technology Group doesn’t reinvent, rather we “incorporate” and morph our applications and services into your world!
IVR Tech Group’s interactive voice response system is widely used in any democratic election in order to reach their electorate in the form of bulk voice call or broadcasting voice messages. Now many political parties board bulk voice service during the election campaign asking people to vote for their candidates.
IVR Tech Group’s automated calls for fundraising, early voting reminders, persuasion calls, advocacy calls, special event notification, candidate search, poll worker search, public opinion and so on.
Target voters in your district with a pre-recorded message! You can reach hundreds of thousands of voters in just a few hours with an automated message. This helps bring out the votes you have worked so hard to produce with a reminder message just before the election.