Industries

IVR Tech provides business solutions in every Industry

Associations & Not For ProfitAdvertising AgenciesFinancial ServicesUtilitiesRetail ServicesCollectionsDirect MarketingHealthcareCall CenterMarket ResearchInsuranceLogisticsPolitical

Associations & Not For Profit

Keeping it simple for your volunteers

  • More contacts at a lower cost
  • Lower Maintenance Costs
  • Increased scalability
  • Increase volunteer efficiency
  • Communicate quickly with large groups

Use Cases

  • Ballot promotions
  • Text Surveys
  • Announcements
  • Event invitations

With up to three times more connections, our outbound solution lowers your cost per contact, increases call center performance results, and improves agent productivity.

Advertising Agencies

Measure Advertising spends with Call Tracking Numbers

Stop wondering which Ads and online web pages drive phone calls to your business. IVR Tech’s Call Tracking Numbers will show your ad spending ratio instantly. You’ll see which ads generated phone calls and bring more traffic to business. IVR will track, record & ROI all of your calls to figure out which Ads bring more phone calls.

Send Messages & Promotions

IVR Tech’s voice broadcasting is easy to use. Simply create your voice over the phone and upload your contact list. In a few your message will be heard by the recipients on your list. IVR Tech’s voice broadcasting will also provide Follow-up calls & Press-1 campaigns, Reminder calls for important events and many more.

Appointment Reminders & Surveys

IVR Tech’s Hosted IVR allows users to create custom inbound or outbound surveys with real time data collection and Google analytics integration.

Outbound Dialing for Different Marketing Campaign

IVR Tech’s Cloud Call Center is easy to use, simply upload your contacts and in a few IVR Tech’s auto dialer will connect your team to the contacts on your list. Our dialer can up to 4 phone lines per user and will leave answering machine messages so you don’t have to. You can focus on speaking with live people, leading to increases of 15-30% in efficiency over manual dialing.

Financial Services

Our IVRs are designed to streamline your process, while focusing on connecting sales people directly with investors; which equates into more revenue. Create custom appointment reminders and customer satisfaction surveys. Use our Voice Broadcast system to allow you to contact thousands of investors in seconds.

Alert investors about breaking investment opportunities, notify traders of changes in markets or even reach lenders with up to date rates. Sales agents can record customized messages and broadcast them to groups of investors.IVR Technology Group’s financial service solutions can even allow interested parties to transfer back to the broker for instant feedback.

Banking and Finance

  • Posting of current interest rates and terms
  • Real time account balances information
  • Automated loan applications
  • Connect brokers and investors with the right salesperson
  • Custom appointment reminders
  • Comprehensive telephone surveys
  • Complex phone trees
  • Notify investors, salespeople or brokers instantly
  • Announce investment opportunities or market changes
  • Create surveys to study investment habits & predict outcomes

Utilities

IVR Tech’s solutions have been used by our utilities customers to create and deploy IVR applications including:

Service Notification

Most utility companies are looking for a solution to rapidly connect customers and employees with time-sensitive information. IVR Technology Group’s outbound calling solution can instantly deliver notification calls to any phone. From a few ports to thousands, an IVR solution can be scaled to meet your needs. This solution is invaluable during emergencies and service outages.

Call Center Automation

Utilities are under pressure to reduce customer service and support center costs. With intelligent use of inbound call triage and information presentation, call center costs can be reduced dramatically. Integration with call center information systems also enables the automation of routine simple tasks which frees live agents to handle more complex issues.

Customer Surveys

Utilities with strong customer focus want to engage their customers in conversations. IVR Technology Group’s IVR survey solutions – whether an outbound satisfaction survey or a post-call survey – help facilitate these conversations.

Dispatch and Service Completion

Utilities can use IVR Technology Group’s solutions to allow remote technicians to receive automated dispatch calls and call in to report service status and completion updates from any mobile phone.

Bill Reminders

Utilities can use outbound bill reminder calls coupled with an automated pay-by-phone solution to provide convenient service to customers, reduce the past due accounts receivable overhead, and cut unnecessary service disconnects. All with a negligible incremental cost.

Custom IVR

Utilities have worked with IVR Technology Group to create very unique IVR solutions for their organizations. Introduce your concept to the IVR Technology Group team and see how we engage with your needs creatively.

Retail Services

Retail Businesses

  • Account balances
  • Product availability
  • Catalog services – Telephone order entry
  • Store locations and hours of operation
  • Customer address verification
  • Employee benefit information
  • Credit card information
  • Job applicant inquiries
  • Credit limits
  • Employee scheduling
  • Credit card verification

We provide a host of solutions to the retail world that optimizes efficiency while creating a reliable platform for businesses to grow, including:

Auto-Attendant

Many of our customers use a voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, store, or department they want to reach.

Employee and Customer Notification

Most enterprises are looking for a solution to quickly deliver time-critical information to employees and customers. our IVR solutions enable instant delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is invaluable during last-minute shift schedule updates or sale announcements.

Call Center Automation

Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.

Customer Surveys

Retail vendors with a focus on customer service and support excellence use IVR Technology Group’s IVR solutions to automatically survey customers by phone after purchases, deliveries, or services have been performed.

Inventory and Reporting

Retail enterprises leverage IVR Technology Group’s IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.

Bill Reminders

Enterprises selling post-paid products and services use our IVR solutions to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise’s past due accounts receivable overhead with almost zero incremental cost.

Store Locator

Retail vendors with multiple locations find that automated store location, hour, and direction IVR applications let employees focus on in-store customers and give callers more accurate and timely information.

Order Status

With an order status IVR application, retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship, and enable customers to check on the status of orders 24 hours a day, seven days a week.

Custom IVR

Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.

Collections

With IVR Technology Group’s hosted solution, users can create custom notifications or payment reminders using our text-to-speech engine, take payments over the phone and create phone systems with call routing and automated outbound dialing. Our solution is completely customizable to scale to your business’s needs while giving you the flexibility and room to grow.

Contact IVR Tech to learn how we can build the solution that’s right for you.

  • Custom notifications or reminders
  • Payments over the phone
  • Advanced customizable phone trees
  • Automated outbound dialing

With so many changes happening in business technology every day, it is important to see where your customers are headed. With IVR Technology Group, our custom IVR means “if you can dream it, we can build it”. Create inbound or outbound surveys with real time data collection and Google analytics integration. Create custom appointment reminders & customer satisfaction surveys.

  • Custom inbound or outbound surveys
  • Real time data collection
  • Google analytics integration
  • Custom appointment reminders

Automate outbound dialing for your direct marketing campaign

With IVR Technology Group’s “Cloud Call Center” you can maximize your time efficiency. Simply upload your contacts and in minutes, our auto-dialer will connect you to the contacts on your list. Our solution saves time by sorting out busy signals, bad phone numbers, and handling answering machines. Now you can spend your valuable time on speaking with live people, leading to increases of 20-30% in efficiency over manual dialing. That percentage can equate to profit.

Call Tracking analytics to track advertising efficiency

Call tracking allows you to see which ads are working for your business. Buy one (or thousands) of unique phone numbers that can be placed on display ads, web pages, billboards or print advertisements. Call Tracking will track, forward, and record all of your calls, allowing you to visualize which ads drive the most phone calls.

  • Buy local and toll free numbers for your business
  • Track calls, recordings, and ROI
  • Funnel leads and optimize your marketing budget

MDCall – Automated Medical Answering Service & Communication System.

Reduce your incoming call volume through our automated medical answering service. MDCall ultimately improves internal communication between your clinicians in a hospital, medical group or private practice. Our tested messaging algorithm ensures the right message gets to the right person at the right time.

Healthcare Organizations

Healthcare Organizations

  • Payment tracking
  • Claims processing and billing
  • Admittance and discharge records
  • Inventory reports
  • Office locations and operating hours
  • Change of address
  • Routing of callers to specific personnel

Patient Outreach System (POS) – Automated Check-up Calls and Patient Surveys

Empower your clinicians to reach their patients with custom messages in their own voice, without picking up the phone. POS sends automated check-up calls, patient surveys, and health tips to hundreds of patients simultaneously. Find out how you can get started.

Payment Processing Solution (PPS) – Automated Pay-by-Phone System

Lower your accounts receivable lag and make sure patients pay on time with our PPS. Have assurance you will never lose a payment and will receive it before it goes into collections. PPS not only saves billing staff time, but also lets your patients check out in a simple and easy way.

Call Center

Our IVR call center services promise an array of valuable applications for call centers.

Auto-Attendant

Manage your incoming calls with a voice-driven auto-attendant that can answer the phone at your office or store. This component of our IVR call center allows your callers to connect with the desired party by simply speaking the name of the person, store, or department they want to reach. The auto-attendant will automatically send the call to the appropriate place before moving on to assist the next caller.

Help Desk Services

  • On-line problem resolution/terminal reboots
  • Problem reporting
  • Service representative inquiries on customer profile
  • General system information
  • Problem status
  • After hours service
  • Remote dispatch
  • Initiate trouble ticket
  • System availability
  • System outage announcements
  • Preliminary diagnostics
  • Trouble ticket resolution via fax response
  • Help desk call logs and statistics reports

Call Center Automation

Make your communications consistent and increase customer satisfaction while you lower the cost of running your customer service department, support center or call center by automating these operations.

Telephone Surveys

Collect honest and valuable customer feedback quickly, easily and without tying your live agents to the phone all day. One of our most effective IVR call center services is the use of telephone surveys. We’ll set you up to distribute surveys after the completion of orders, installations and delivery of on-site repair services.

Bill Reminders & Collections

Distribute automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.

Custom IVR

Our development team will design an IVR system to your business’ exact needs. With more than 20 years of industry experience, IVR Technology Group has developed some of the most advanced applications that are used by businesses throughout North America. We are proud to help support you and grow your business by building an application exclusively for your use.

Market Research

Gathering intelligence day in and day out is just one of the many critical applications we bring to our clients tool box! Market research is a key component of marketing and we know how to deliver information. Create custom surveys either through reaching out to your customers or preparing gathering tools like SMS/Text or inbound survey lines:

  • Custom inbound or outbound surveys
  • Customer satisfaction (CSAT) surveys
  • Pulse surveys
  • Gathering intelligence from application sampling of how your customers use our applications
  • Branched or “use based” surveying

We help you draw out critical points of information that will help you build better campaigns, products, and services. Our robust reporting allows you to grab “snapshots” if statistical or graphic form in real time. We have also developed API’s that allow you to use our applications to gather key statistics and transfer into your analytics to provide seamless integration back through your existing analysis tools.

IVR Technology Group doesn’t reinvent, rather we “incorporate” and morph our applications and services into your world!

Insurance

Insurance Companies

Insurance Companies

  • Property, casualty and life policy
  • inquiries
  • Coverage verification
  • Claim reporting and status
  • Portfolio and policy valuation
  • Address changes
  • Billing inquiries
  • Plans and premium inquiry
  • Loan payoffs
  • Agent sales contest inquiry
  • Agent motivation and product
  • information messages
  • Agent bonuses, commissions and benefits

IVR Technology Group offers a wide variety of valuable IVR applications for Insurance companies, including:

Auto-Attendant:

Many of our customers use a voice-driven auto-attendant to answer their main office and branch numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person, office, or department they want to reach.

Call Center Automation:

Enterprises are increasingly looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. IVR call center automation applications can deliver cost reductions that even surpass savings from off-shore operations.

Bill Reminders and Collections:

Enterprises use our IVR payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing call costs as well as past due accounts receivable overhead with almost zero incremental cost.

Custom IVR:

Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.

Logistics

Manage the flow of your business from point to point with IVR’s custom suite of hosted solutions, including:

Auto-Attendant:

Many of our customers use a voice-driven auto-attendant to answer their main office and store numbers. A voice-driven auto-attendant lets callers connect with the desired party simply by speaking the name of the person or department they want to reach.

Inventory and Reporting:

Retail enterprises leverage IVR Technology Group’s IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.

Order Status:

With an order status IVR application, retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship, and enable customers to check on the status of orders 24 hours a day, seven days a week.

Custom IVR:

Let our development team design the IVR system that fits with your business. With over 15 years of dedication to the industry, IVR Technology Group has been there alongside the advancements in data delivery. We are proud to support unlimited possibilities for your business.

Political

IVR Tech’s interactive voice response system is widely used in any democratic election in order to reach their electorate in the form of bulk voice call or broadcasting voice messages. Now many political parties board bulk voice service during the election campaign asking people to vote for their candidates.

IVR Tech’s automated calls for fundraising, early voting reminders, persuasion calls, advocacy calls, special event notification, candidate search, poll worker search, public opinion and so on.

Target voters in your district with a pre-recorded message! You can reach hundreds of thousands of voters in just a few hours with an automated message. This helps bring out the votes you have worked so hard to produce with a reminder message just before the election.

Additional Industry Specific IVR Applications

There’s an IVR application for every industry. We’ll do the work while you reap the benefits.

With more than 20 years of experience in the IVR industry, we’ve pretty much done it all. We’ve had the opportunity to work with prominent businesses in all types of industries and these experiences have helped us become a powerful, reliable and proven partner for communication technologies.

Here are some of the types of businesses we have served, along with an overview of our respective offerings:

Educational Institutions

Educational Institutions

  • Crisis communications: disasters, weather shutdowns
  • Absentee notification
  • Talking grades
  • Homework hotline
  • School bulletin board
  • Staff voicemail
Theaters

Theaters

  • Film times and information
  • Ticket pre-purchase
  • Directions
  • Credit card verification
Business Productivity

Business Productivity

  • Product order placement and status
  • Help desk inquiries
  • System or software upgrade information
  • New product introductions
  • Billing inquiries
  • Inventory status
  • Technical support
  • Telephone call routing
  • Account balance
  • Labor hours reporting
Law Enforcement

Law Enforcement

  • Crime watch awareness
  • Anonymous tip line
  • Benefit Associations
Cable Companies

Cable Companies

  • New orders
  • Subscription and programming rate information
  • Service interception problem status
  • Billing inquiries
  • Past due account information
  • Last payment received
  • Programming and special features information
  • Account balances
Information Providers

Information Providers

  • Subscription fulfillment
  • Merchandise ordering
  • Entertainment inquiries
  • Fund raising
  • Locator services
  • Sports information
  • General information services
  • Membership renewal
  • Rate information
  • Classified ad responses
Telecom Companies

Telecom Companies

  • Directory assistance call completion
  • Phone service disconnect and reconnect
  • Customer service inquiries
  • Collect call verification and announcement
  • Credit card calling and card verification
  • OutDial for service reinstatement notification
  • Emergency service notification
Order Entry Companies

Order Entry Companies

  • Order entry and order status
  • Purchase order and work order processing
  • Shipping status
  • Billing information
  • Inventory control
  • Product specifications
  • Price quoting/trade discounts
  • New product announcements
  • Special purchase announcements
  • Historical account data
  • Dispatching
  • Scheduling

Government Agencies

  • Environmental issues surveying
  • Emergency notification
Automobile Dealers

Automobile Dealers

  • Factory Recall Notification
  • Warranty Service Notifications
  • Customer Satisfaction Surveys
Human Resource Departments

Human Resource Departments

  • Benefits and pension plan information
  • Pension, 401K and stock-purchase
  • account servicing
  • Employment application information
  • Training course scheduling and sign-up
  • Employee communications
  • Schedule interview appointments
  • Personnel record auditing and tracking
  • Payroll inquiries

Whether you need a custom IVR application for a helpdesk or an integrated recall IVR for a production facility, you can count on the expertise of our development team.

Let’s Discuss How We Can Help Your Business Grow

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