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	<title>IVR Technology Group</title>
	<link>http://www.ivrtechgroup.com</link>
	<description>IVR, Cloud IVR, IVR System, Custom &#38; Hosted IVR, Voice Automation Providers</description>
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		<title>How do I know I need a Hosted Contact Center?</title>
		<description><![CDATA[IVR customers often ask us, “How do I know I need a Hosted Contact Center?” They have operated with their PBX system for years and have their representatives making and receiving calls on a daily basis. IVR&#8217;s answer is simple. If a company’s representatives spend more than two hours a day on the phone, than [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5738</link>
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		<title>Outbound made simple with Carrier.ID</title>
		<description><![CDATA[IVR is thrilled to present our newest product, Carrier.ID! Sending outbound calls, whether dozens, or thousands, doesn&#8217;t have to be complicated. Recent regulations in regards to perameters set for making outbound calls has sperd the development of Carrier. ID into existence. IVR&#8217;s John Crouthamel stresses the importance of working within these regulations, &#8220;Separating out cell [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5703</link>
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		<title>Why your Hosted Contact Center Needs Call-back Queuing</title>
		<description><![CDATA[No one likes to wait on hold. Study and after study tell us people hate waiting, but most of us don’t need professional findings to tell us we don’t like to waste our time. Its no surprise to us that long wait times translate into high abandon rates, lost sales, increased handle times and overall, [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5666</link>
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		<title>IVR at the 2013 BETA Awards</title>
		<description><![CDATA[IVR Technology Group, along with various other tech companies throughout the Buffalo area gathered at Infotech Niagara&#8216;s 13th annual BETA Awards. The trade show and dinner was held Wednesday night, March 27th. IVR won within the two categories they were nominated in. The Tech Culture Award was earned by the IVR team as well as [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5635</link>
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		<title>Looking to Acquire a Contact Center!</title>
		<description><![CDATA[Call Centers, Consultants, Partners,&#8230; One of our clients is looking for us to assist them in finding an opportunity to purchase a contact center with active clients. The following is the summary they provided as a target: U.S. Based, preferably close to El Paso, TX but not absolute necessity Seats: ~ 50 – 100 Revenues: [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5626</link>
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		<title>ITG Named as Finalists in Infotech Niagara&#8217;s Beta Awards</title>
		<description><![CDATA[IVR Technology Group is ecstatic to be selected as a finalist for InfoTech Niagara’s well-known BETA awards in the Tech Culture category. The Tech Culture award is given to a company that fosters a positive, productive, and encouraging work environment. Akshay Kapur, a new addition to IVR and based out of NYC, distilled the corporate culture [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5549</link>
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		<title>MDCall Improving Internal Communication at United Healthcare</title>
		<description><![CDATA[MDCall is a medical answering service and so much more. As an integral part of IVR Technology Group&#8216;s Healthcare division, MDCall’s greatest function is the improvement of communication between clinician to appropriate physicians. MDCall delivers the right message to the right person at the right time. Clients point out multiple benefits through the implementation of MDCall. [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5408</link>
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		<title>Healthcare Products: 1, 2, 3!</title>
		<description><![CDATA[IVR Technology Group&#8217;s Healthcare line clearly defines our products and services in 2013. Defining our customer pools, what they need, and how our vision lines up with their goals is our motivation this year. As we accumulate a broder customer base ranging in industries of medical, finance, and various others, ITG recognizes the need to [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5184</link>
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		<title>IVR Technology Group and 3CLogic Go Platinum!</title>
		<description><![CDATA[IVR Technology Group is thrilled to announce our newly established Platinum Partnership with 3CLogic! 3CLogic is a provider of cloud-based contact centers hosted on Amazon Web Services (AWS). Together with ITG&#8217;s interactive voice, text, mobile, and Web hosted response services, both companies offer a BETTER WAY to: service customers reduce operating costs enhance business interactions [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5121</link>
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		<title>Medical Apps and Clinician Practices</title>
		<description><![CDATA[As a patient, there is nothing more infuriating than a doctor with his nose glued to his laptop throughout the brief 15 minute visit you are paying for. Equally concerning are doctor visits where the physician repeatedly asks static information about current medications, and allergies while flipping through a paper chart. But thankfully, an effort [...]]]></description>
		<link>http://www.ivrtechgroup.com/archives/5069</link>
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