FAQ Text Enable

Do I need to notify my current phone provider about TextEnable?

No. Text-Enable is a completely independent service from your landline or toll free phone carrier. Please note, Text-Enable is a separate monthly charge not included in your telephone bill.

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Is it difficult to make changes to the system?

Not at all. Changes can be made via the web portal, or via an integrated API. Custom messaging and keywords can be set up based on the specific client needs.

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Can I Use Text-Enable For Marketing?

No. This service is for peer-to-peer conversations between you and your customers. Texting is safeguarded by regulatory guidelines from several groups which we abide by in order to prevent SPAM abuse towards wireless subscribers. Text-Enable cannot be used for unwanted solicitation purposes. IVR Technology Group reserves the right to cancel any account that is in violation.

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How Do I Import Contacts?

Before importing, all contacts first need to be entered into an Excel spreadsheet in a XLS or CSV file.

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How do I know a message got sent out?

Text-Enable keeps a record of all inbound and outbound messages over a period of time.

 

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What phone numbers can I text from by landline or toll free number?

Landline and toll free users can text any mobile number in the U.S. and Canada that has text messaging capabilities. Any mobile phone with a texting plan can be contacted via Text-Enable. You can also send and receive texts with other landline and toll free numbers that are text enabled.

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Do my customers need to download an app to see my texts?

No. Customers use the native texting app on their phone and interact with your business as they would send a text to a friend. Wireless subscribers are not required to download anything or adjust any system settings

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Do I install additional hardware to use TextEnable?

All a user would need to run TextEnable would be a dedicated phone number and access to an internet browser. All scheduling can be conducted on your computer or smartphone. TextEnable is supported across multiple internet browsers (Chrome, Firefox, Safari, etc).

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