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How To Accelerate Accounts Receivable In a Utility Company

How To Accelerate Accounts Receivable In a Utility Company

The other day, I forgot to take care of the electric bill on the due date. I came home from work and saw the statement on the kitchen table so I would be sure not to forget it. Fortunately, the company that handles my electricity must have been feeling a rare moment...

How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can an automated phone survey be conducted? For example, a contact center can...

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