Customer Service Survival Guide

Customer Service Survival Guide

Customer service isn’t just about gaining customer loyalty, it’s about respect, it’s about word of mouth and that CEO “Bob” telling his other CEO friend, “Dan” that your company is simply the best. But at what point does Bob...
Small Businesses Can Create Big Leaks

Small Businesses Can Create Big Leaks

Effective March 31, 2016, acquirers must communicate to all Level 4 merchants, they must use only Payment Card Industry (PCI)-certified Integrators and Reseller (QIR) professionals for point-of-sale (POS) application and terminal installation and integration. Level 4...
Ultimate Cheat Sheet To Avoid Identity Theft

Ultimate Cheat Sheet To Avoid Identity Theft

There are approximately 12, 157, 400 identity theft victims annually in the U.S. Of those, 64% reported the misuse of an existing credit card. Here’s the ultimate cheat sheet to avoid identity theft and how to prevent yourself from becoming part of such...
How To Successfully Engage Your Customers

How To Successfully Engage Your Customers

Customer service is vital to the success of a business. If successful engagement of the customer is utilized properly it can turn a bad experience around, being mindful that the converse is also true. However, it’s not just your employees that represent your brand,...
Bah Humbugged? Dial a Carol Today!

Bah Humbugged? Dial a Carol Today!

Whether you’re getting ready to have a cup of cheer, or are having a blue Christmas, why not reach out and call Dial-A-Carol? The program is in its 55th year and is made possible due students from the University of Illinois brave enough to volunteer their singing...
Poll: How To Survive The 2016 Mobile Revolution

Poll: How To Survive The 2016 Mobile Revolution

So, it’s inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to put down their foot and get their mobile strategies in place for...
How To Create The Ultimate Customer Experience

How To Create The Ultimate Customer Experience

Face it — there are times when you walk into a business, let’s say a restaurant, and the people there are absolutely miserable. Chances are you won’t be going back for a while [or ever again], and the chances are even greater that you will tell...
Bacon Kills? The Harm of Misinformation

Bacon Kills? The Harm of Misinformation

This week, various news outlets advised us to say goodbye to our favorite meats as they would be likely to kill you. It was reported that eating a hamburger was as bad for you as smoking a cigarette. Furthermore, it was reported that merely two slices of bacon a day...
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