Are Missed Appointments Costing Your Business Money?

Are Missed Appointments Costing Your Business Money?

Do you remember that episode of Seinfeld titled The Kiss Hello? In it, George missed an appointment with his physical therapist. As a result, he had to pay a fee because he never showed. Later in the episode, his therapist cancelled an appointment to go skiing. Unable...
Here’s How To Notify Customers At One Time

Here’s How To Notify Customers At One Time

Sweden recently started a mass notification system in which blood banks send a text message to donors. Donors receive a text message to thank them for their donation. This initiative was then taken to the next level by sending donors a second text, letting them know...
How to Amplify Your Customer Outreach And Payment Methods

How to Amplify Your Customer Outreach And Payment Methods

Ninety percent of Americans own a cell phone & nearly two-thirds of those devices are smartphones. These phones are always at the ready, in a purse or a pocket and serve as a connection to the online world. This provides an opportunity to connect to your customer...
How To Get Paid On Time

How To Get Paid On Time

Have you ever gone to the grocery store for milk and come out with eggs, bread, cheese & cereal, but no milk? Ever lost your keys, wallet or phone? How about walked into a room only to walk right out because you forgot what you went in there for in the first...
How To Notify Customers In An Emergency

How To Notify Customers In An Emergency

Back in 2015, Winter Storm Juno pounded New England and parts of New York with moderate to heavy snow, high winds and coastal flooding. The storm was projected to drop 2 to 4 inches per hour, and thunder and lightning threatened to accompany the heavy snow. During a...
DNC in Telecommunications Explained

DNC in Telecommunications Explained

nResponse | DNC Contact Management For more information on nResponse, click here . Managing a contact’s request to not be called is an important task, especially considering the penalties imposed by the FCC/FTC for violating the Telephone Consumer Protection...
Emergency Preparedness: A Lesson From Snovember

Emergency Preparedness: A Lesson From Snovember

IVR Technology Group is based out of Buffalo, New York. You’ve probably heard that we got some snow this week. First and foremost, all of our employees and their families are safe. Our office is intact and we’ve been up and running all week. We Buffalonians are pretty...
Emergency Notification System for Business

Emergency Notification System for Business

You can’t predict an emergency, but you can be as prepared as possible to handle one. Your plan should include the distribution of emergency notifications to your customers. If you need to release a major emergency notification to your customers, you probably have a...
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