Delivering Delightful Interactions

People. Information. Connected.
Would Star Wars’ Han Solo Survive In 2016?

Would Star Wars’ Han Solo Survive In 2016?

In the 1977 Science fiction epic, Star Wars, audiences got to see fantastic worlds and technologies that existed long, long ago in a galaxy far, far away. The movie itself featured a protocol droid that spoke over 6 million languages, light sabers, and a battle...

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Bah Humbugged? Dial a Carol Today!

Bah Humbugged? Dial a Carol Today!

Whether you’re getting ready to have a cup of cheer, or are having a blue Christmas, why not reach out and call Dial-A-Carol? The program is in its 55th year and is made possible due students from the University of Illinois brave enough to volunteer their singing...

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How to Make Mobile Payments Irresistible to Customers

How to Make Mobile Payments Irresistible to Customers

When it comes to mobile payment solutions, consumers have many options. One of the top reasons that make people wary was concerns about security. This is a valid concern. Target had to pay victims $10 million for those affected by a hack last holiday season. Earlier...

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5 Survey Mistakes That Annoy Your Customers

5 Survey Mistakes That Annoy Your Customers

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent's customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs. The opinions of...

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Tracking Phone Calls Proves Higher ROI

Tracking Phone Calls Proves Higher ROI

Sarah is a 27 year old newly trained sales rep who has just picked up her second job in a marketing agency. She's driven and has a laundry list of successes from her previous job. Her boss, Jim, has just given Sarah the task of answering the phone system for the day....

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Should Your Business Still Accept Personal Checks?

Should Your Business Still Accept Personal Checks?

In a recent study, it was discovered that about 70 percent of consumers, across all generations, are more willing to trust banks that are current with technology. When only factoring for millennials, this number jumps to 85 percent. Conversely 80 percent, of those...

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Poll: How To Survive The 2016 Mobile Revolution

Poll: How To Survive The 2016 Mobile Revolution

So, it's inevitable, mobile has taken over and people are obsessed with their smartphones. The bad news? More people are straining their eyes everyday. The good news? Businesses can really start to put down their foot and get their mobile strategies in place for...

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What Are The Benefits Of Digital Coupons?

What Are The Benefits Of Digital Coupons?

Whether preparing for a holiday feast, party, or just a weekly shopping run people will need to go to their local supermarket to stock up. This can seem like a chore when one not only has to prepare a list of what to get but try to save money while doing so. One way...

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Is Technology Going To Destroy Black Friday?

Is Technology Going To Destroy Black Friday?

On the fourth Thursday of every November, many Americans celebrate Thanksgiving by preparing a lot of food, watching football, and being grateful for what they have. Yet, one of the other traditions has Americans rushing into stores for deals. This tradition is known...

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Customer Tracking Software Exists!

Customer Tracking Software Exists!

When does your business track numbers from inbound callers? In order to properly invest your marketing budget carefully, you need a customer tracking software that can keep tabs on the number of calls that come in, and learn which leads are worth your highest...

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How To Create The Ultimate Customer Experience

How To Create The Ultimate Customer Experience

Face it -- there are times when you walk into a business, let's say a restaurant, and the people there are absolutely miserable. Chances are you won't be going back for a while [or ever again], and the chances are even greater that you will tell everyone & there...

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Track Phone Calls To Increase ROI

Track Phone Calls To Increase ROI

A call can come into your business for several reasons. Perhaps a customer saw your ad on a billboard and has a problem your company can solve. Generating sales, from advertising, can be difficult. Your company needs to stand out from the rest. Ever wonder how you can...

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