Delivering Delightful Interactions

People. Information. Connected.
Are You Making These Mistakes In Your IVR-System?

Are You Making These Mistakes In Your IVR-System?

According to JD Power & Associates, only 7% of companies offer an IVR solution that delivers a better experience than live agents. When used properly, an Interactive Voice Response (IVR) system can provide a substantial ROI, but mistakes are bound to happen....

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How To Curb Awful Customer Payment Habits

How To Curb Awful Customer Payment Habits

It is said that necessity is the mother of invention. Companies needed to have a more reliable and secure method of accepting payments from customers. This led to the development of solutions that make it easy and convenient for customers to make payments.  A recent...

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Can A Simple Mobile Payment Solution Boost Revenue?

Can A Simple Mobile Payment Solution Boost Revenue?

eMarketer is forecasting a 210% growth in the total value of mobile payment transactions in 2016—up to $27.05 billion from $8.71 billion. Which begs the question, will your business invest in a simple mobile payment? It may no longer be a choice. With a simple mobile...

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How To Increase Customer Engagement With Texting

How To Increase Customer Engagement With Texting

It's 2016 and yet some businesses are still stuck in 1950. Postcards [advertisements via mail in general] are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. (eWeek) Are you a statistic? Tony’s Pizzeria “I’d like...

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How To Learn From These 4 Customer Service Mistakes

How To Learn From These 4 Customer Service Mistakes

No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake - Improper Handling This example is both figurative and literal....

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How To Not Get Hacked

How To Not Get Hacked

Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business's reputation if the right precautions aren't taken.   It's Sunday morning. You wake up, run...

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Text During Movies? AMC Says Yes?

Text During Movies? AMC Says Yes?

In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater. “When you tell a 22-year-old to turn off the...

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Customer Service Survival Guide

Customer Service Survival Guide

Customer service isn't just about gaining customer loyalty, it's about respect, it's about word of mouth and that CEO "Bob" telling his other CEO friend, "Dan" that your company is simply the best. But at what point does Bob tell Dan that? How many "acts of customer...

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How To Tell If People Are Lying In Your IVR Survey

How To Tell If People Are Lying In Your IVR Survey

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. An IVR Survey is one of the best ways to get your customer's feedback. However, part of the risk of trying a...

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