Delivering Delightful Interactions

People. Information. Connected.
Want to Boost Business? Tell The Paper Check to Bounce!

Want to Boost Business? Tell The Paper Check to Bounce!

The way in which customers pay for goods and services has changed a lot in the last ten years. Paper checks have all but disappeared from point-of-sale situations. However, businesses still rely on them so that customers can pay the bills. Your business should adapt...

read more
Is Your Payment Solution Putting Your Customers At Risk?

Is Your Payment Solution Putting Your Customers At Risk?

Mobile payments are on the rise, and Black Friday 2016 was proof of this. A new study from Adobe showed that U.S. shoppers used a mobile device to spend $1.2 billion during the biggest shopping day of the year. This means that 2016 is the first time that mobile online...

read more
8 Strategies You Need For a Successful Black Friday

8 Strategies You Need For a Successful Black Friday

With the holiday season upon us, most people prepare for colder weather and hunting bargains on Thanksgiving weekend. Marketers, however, should prepare to run a successful holiday campaign. To accomplish this, they have to get the attention of their customers for...

read more
Do Customers Want to Make Mobile Payments?

Do Customers Want to Make Mobile Payments?

Need a quick and easy way to allow customers to make payments? Mobile payment options may be a viable solution for your business. Payments made by check are a traditional method of payment but don’t offer much in the way of security. Mobile payment solutions allow for...

read more
5 Helpful Tips That Will Improve Your Text Messages

5 Helpful Tips That Will Improve Your Text Messages

The Pew Research Center found that 81% of Americans text regularly. Since the cell phone became something we couldn’t be without, text messages have been a big part of how we communicate. That’s because text messages can be a personal assistant that goes wherever you...

read more
Is Accepting Payment By Check Actually Scary?

Is Accepting Payment By Check Actually Scary?

While a traditional form of payment, checks were never really all that reliable. Payments can be delayed, funds may be insufficient, and even worse can happen. Online payments aren't much better. In order to bring customers the convenience of paying anywhere, they...

read more
What You Need to Know About Millennial Consumers

What You Need to Know About Millennial Consumers

The first generation to grow up with computers in their homes, Millennials are well known for being tech savvy. They frequent social media sites like Facebook to be able to connect with friends. While some may argue that millennials share too much online, this...

read more
5 Customer Survey Strategies You Need To Know Now

5 Customer Survey Strategies You Need To Know Now

A Customer Survey is more than just a series of questions. One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they...

read more
Can Real-Time Analytics Increase Customer Loyalty?

Can Real-Time Analytics Increase Customer Loyalty?

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....

read more
Are Your Agents Providing The Best Customer Service?

Are Your Agents Providing The Best Customer Service?

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. Customer Loyalty...

read more
Page 3 of 1412345...10...Last »