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What You Need To Know About Click to Call

What You Need To Know About Click to Call

How does a company measure the value of their website? Certainly, if a company uses different means to attract a target audience to visit it must be doing something right. Yet, drawing attention is meanless if those leads don't convert to sales. Adding a click to call...

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How to Create A Customer Experience Survey

How to Create A Customer Experience Survey

Every good business understands the importance of market research. Usually, this is done with a customer experience survey. The purpose of a good survey makes it possible for you to... Keep up with market trends Understand your customers' needs & desires Make...

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How to Protect Your Customer’s Payments

How to Protect Your Customer’s Payments

When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to accepting payments, your company should offer a solution that adheres to PCI DSS requirements. According to...

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What We Learned From Qualtrics Insight Summit 2017

What We Learned From Qualtrics Insight Summit 2017

We recently attended the Qualtrics Insight Summit. One of the first things we noticed was that the number of attendees had doubled from the previous year. This is, no doubt, due to the opportunity to hear from respected leaders in the customer service industry....

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IVR for Medical Billing and Why You Need To Use It

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...

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How To Use An IVR Payment Solution In Insurance

How To Use An IVR Payment Solution In Insurance

No matter if it's home and property, life, automobile, or health insurance. When it comes to mobile payments, your agency should provide your policyholders with the best customer experience possible. Speed of Payments is Important to Customers According to J.D. Power...

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How To Improve The Way You Collect Rent Payments

How To Improve The Way You Collect Rent Payments

Property management is proving to be a profitable investment with over 42 million households now renting. However, one of the major hurdles that come with managing a property is getting paid on time. By accepting rent payments over the phone, your...

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