A call center is a place where a company's inbound calls are received and outbound calls are made. Day by day it’s becoming more popular in modern society, in which many companies have centralized customer service and support functions. Most of the businesses are using ...

InfoTech Niagara named IVR Technology Group’s subsidiary Patient Intel as Rookie of the Year at this year’s BETA awards! Akash and Chirag Desai, along with Akshay Kapur and Eugene Krofah, work to utilize SMS, IVR, and mobile application technology to foster much-lacking patient-provider conversation. Being recognized with the award of Rookie of the Year means Patient Intel ...

IVR Technology recently played an integral part in UB’s first ever code-a-thon called UBHacking 2012. On March 23-24, 80 newbie developers implemented skills they have learned through their degree program or just simply on their own in a 24 hour intensive application building challenge. Akash Desai attended this event and ...

IVR Technology is completely thrilled for their own Chirag Desai. Recently, Chi has been asked to join the team of mentors at startfast.net. Startfast is a new venture accelerator geared to support startups both financially, but particularly in the form of providing mentorship to the startup teams. High-caliber individuals, who have proven themselves by having started ...

by Stephen Evans, MD (geriatrician, New York)* A dilemma exists in implementing the role of Care Navigator, when that care management role includes translation of medical treatment choices for patients and their families; how is the Navigator to assist patients/families to understand when an intervention is more or less likely to cause ...