Communication Company Continues To Flourish By Adding To CX Team Buffalo, NY (December 5, 2017) – IVR Technology Group, a leader in Communication Technology focused on delivering delightful interactions, is proud to welcome Christopher Miano as an Account Executive to their growing Customer Experience team. Prior to joining IVR Technology Group, Christopher Miano had consulted […]
Bill Irvine Joins IVR Technology Group As Chief Marketing Officer
Industry Veteran Joins Growing Communications Technology Company in Buffalo. Buffalo, NY (November 14, 2017) - IVR Technology Group continues its growth and recent hiring spree with the addition of Bill Irvine as Chief Marketing Officer to amplify the company’s branding and marketing strategies. Bill Irvine has over 20 years of experience, having worked on B2B […]
How To Use Real-Time Analytics To Track Down Your Leads
Ready to take customer experience to a new level? Real-time analytics allows leadership and decision makers to keep a pulse on anything and everything in their business when it comes to data.
Compass Payments Suite for Accepting IVR Payments by Phone, Text, or Web
IVR Technology Group announced the relaunch of their product, pay by phone. Touted as an “all-in-one, everything you need, swiss army knife solution to alert that payments are due, and accept payments by phone, text, or web.”
IVR Technology Group Makes Inc. 5000 List
IVR Technology Group announced that it has made the 2017 Inc. 5000 list of the fastest growing private companies with a ranking of #3296. This is IVR Technology Group’s first time being honored.
Prestophone: The Next Generation Business Communications Platform
IVR Technology Group announced the launch of Prestophone, the first cloud-based voice platform that offers a full suite of advanced add-on technologies such as call tracking, pay by phone, IVR, and more.
How Is Call Tracking Valuable To Facebook Advertisers?
Most businesses measure success based on digital analytics. Analytics can encompass organic visits, page views and obviously, goal conversions. Often enterprises utilize call tracking numbers.
Traditional PBX vs. Hosted PBX: Should You Make The Switch?
The key to a good business is good communication. Traditionally, businesses would rely on a dedicated phone system stored in-house. Could the option of Hosted PBX, help with your businesses communication needs?
How Do You Know A Hosted PBX Is For You?
Hosted PBX is a cloud-based solution for business communication. Traditionally, businesses relied on a dedicated phone system to help with their communication needs. Fortunately, services such as VoIP allowed business communications to evolve.
Can Your Business Benefit From Voice Broadcasting?
Voice broadcasting is a mass communication technique that started in the 1990’s. Its purpose is to broadcast telephone messages to hundreds or thousands of call recipients at once.
How To Accelerate Accounts Receivable In A Utility Company
Your customers don’t have to buy stamps or wait in line to pay their utility bill. Utility payments are processed within minutes, and your customers can check their balances to be sure their accounts are up to date.
10 Simple Ways IVR Systems Are Used In The Insurance Industry
IVR systems allows for insurance companies to reduce expenses without sacrificing quality. If you’re looking to cut operating costs, and improve customer satisfaction, you should really consider implementing an IVR into your insurance company.
How To Handle Inbound Calls In A Financial Institution
IVR Software enables callers to get information about their account at any time, contact customer service, or even make a payment. Because customers will come calling, this is usually a staple for the phone line of most businesses.
How to Increase Feedback in an Automated Phone Survey
Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can a survey be conducted?
What You Need To Know About Contact Centers vs. Call Centers
Customer service has always been synonymous with business. After all, treating customers well and delighting them is best for a business’s reputation. So, how does the contact center play a major part in handling customer communications?
10 Reasons You Should Consider Visual IVR
Most customers want to be able to find their own solutions. When it comes to self-service, an IVR can help. Yet, some IVRs have too many options or put people on hold for more than they would like. Take self-service to the next level with VIVR.