Blog | News Articles from IVR Technology Group

Learn how to improve your business with IVR Technology Group’s latest blog posts. We’ll Introduce you to the newest trends, industry insights, and best practices to achieve business success. Not sure if an IVR product is right for you? Check out our FAQ’s to see if our solutions match up with your business needs. Have a question? Fill out this form and a representative will contact you within two business days.

What You Need To Know About Click to Call

What You Need To Know About Click to Call

How does a company measure the value of their website? Certainly, if a company uses different means to drawn their target audience to visit it must be doing something right. Yet, drawing attention is meanless if those leads don't convert to sales. Adding a click to...

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How to Protect Your Customer’s Payments

How to Protect Your Customer’s Payments

When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to accepting payments, your company should offer a solution that adheres to PCI DSS requirements. According to...

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How to Create A Customer Experience Survey

How to Create A Customer Experience Survey

Every good business understands the importance of market research. Usually, this is done with a customer experience survey. The purpose of a good survey makes it possible for you to... Keep up with market trends Understand your customers' needs & desires Make...

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What You Need To Know About Click to Call

How does a company measure the value of their website? Certainly, if a company uses different means to drawn their target audience to visit it must be doing something right. Yet, drawing attention is meanless if those leads don't convert to sales. Adding a click to...

How to Create A Customer Experience Survey

Every good business understands the importance of market research. Usually, this is done with a customer experience survey. The purpose of a good survey makes it possible for you to... Keep up with market trends Understand your customers' needs & desires Make...

Self Storage Association Spring Conference 2017 Review

We recently attended the Self Storage Association’s Spring Conference & Trade Show. This is where people in the industry have the opportunity to learn from the best in the business, network with peers and meet with top suppliers. Best of all this all took place in...

How to Protect Your Customer’s Payments

When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to accepting payments, your company should offer a solution that adheres to PCI DSS requirements. According to...

What We Learned From Qualtrics Insight Summit 2017

We recently attended the Qualtrics Insight Summit. One of the first things we noticed was that the number of attendees had doubled from the previous year. This is, no doubt, due to the opportunity to hear from respected leaders in the customer service industry....

How To Setup a Contact Center for Success

Contact centers play a major role in customer satisfaction and experience. A bad interaction leads to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? In order to measure success and...

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...

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