Blog | News Articles from IVR Technology Group

Learn how to improve your business with IVR Technology Group’s latest blog posts. We’ll Introduce you to the newest trends, industry insights, and best practices to achieve business success. Not sure if an IVR product is right for you? Check out our FAQ’s to see if our solutions match up with your business needs. Have a question? Fill out this form and a representative will contact you within two business days.

10 Industries Using IVR Payment Solutions

10 Industries Using IVR Payment Solutions

Below are 10 industries that invested in IVR payment solutions and saw an increase in ROI. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds. Businesses in every industry are exploring on-the-go... read more
Texting Is The Modern-Day Postcard

Texting Is The Modern-Day Postcard

It’s 2016 and yet some businesses are still stuck in 1950. Postcards [advertisements via mail in general] are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. (eWeek) Are you a statistic? Tony’s Pizzeria “I’d... read more
Survey Says: Customers Lie

Survey Says: Customers Lie

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. Trying a new idea could be a good idea. However, part of the risk of trying a new endeavor is how your... read more

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What’s Up With WhatsApp?

Monday Judge Marcel Montalvão, of Brazil, ordered the temporary shutdown of WhatsApp within its borders. The ban was issued because the app failed to hand over information, related to a criminal investigation of a drug ring. While the shutdown will stop the drug ring...

Texting Is The Modern-Day Postcard

It’s 2016 and yet some businesses are still stuck in 1950. Postcards [advertisements via mail in general] are old news. I mean, have you seen the internet?! 80% of people are currently using texting for business. (eWeek) Are you a statistic? Tony’s Pizzeria “I’d...

Notable Companies w/ Infamous Mistakes

No company is perfect and sometimes mistakes or incidents, will happen. It’s important is to learn from one’s own mistakes, but better to learn from the mistakes of others to be able to avoid them. Mistake – Improper Handling This example is both figurative and...

Are You Ransomware’s Next Victim?

Ransomware is a type of malicious software designed to block access to a computer system until a sum of money is paid. To put it bluntly, it can ruin a person or business’s reputation if the right precautions aren’t taken.   It’s Sunday morning....

Text During Movies? AMC Says Yes?

In a recent interview with Variety, AMC Entertainment CEO Adam Aron said that the movie theater chain was making a move to appeal to millennials. Part of that would be allowing people to text during movies in the theater. “When you tell a 22-year-old to turn off the...

Meet With Us @ SiteLink User Conference!

IVR Technology Group is excited to announce that we are exhibiting at this year’s SiteLink User Conference in Las Vegas, on Sunday, April 24. Come stop by our booth (booth #18) and explore the latest technology that will help your operations, marketing and...

Customer Service Survival Guide

Customer service isn’t just about gaining customer loyalty, it’s about respect, it’s about word of mouth and that CEO “Bob” telling his other CEO friend, “Dan” that your company is simply the best. But at what point does Bob...

IVR Technology Group @ SiteLink Conference 2016

On Sunday, April 24, 2016, Bally’s Las Vegas Hotel & Casino will be host to the 2016 SiteLink Conference. This conference is one of the most powerful and informative events in the self-storage industry.  Attendees will be able to learn about how the latest...

IVR Technology to attend PACE Expo

IVR Technology will be attending the Professional Association for Customer Engagement (PACE) National Expo in Orlando, Florida April 3-6. This year, PACE will provide three different tracks of informative and innovative breakouts that will feature keynote speeches and...

Survey Says: Customers Lie

Is your company looking to do some spring cleaning and looking to make some fresh changes? From time to time, it’s good to get a fresh outlook or perspective. Trying a new idea could be a good idea. However, part of the risk of trying a new endeavor is how your...

Could You Be Funding Criminals?

Much like a virus, or computer worm, ransomware allows unauthorized users to gain access to a computer by getting the user to open an infected email, install an infected program, or navigate to a website that has been compromised. Once a computer is infected the users...

Small Businesses Can Create Big Leaks

Effective March 31, 2016, acquirers must communicate to all Level 4 merchants, they must use only Payment Card Industry (PCI)-certified Integrators and Reseller (QIR) professionals for point-of-sale (POS) application and terminal installation and integration. Level 4...
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