Blog | News Articles from IVR Technology Group

Learn how to improve your business with IVR Technology Group’s latest blog posts. We’ll Introduce you to the newest trends, industry insights, and best practices to achieve business success. Not sure if an IVR product is right for you? Check out our FAQ’s to see if our solutions match up with your business needs. Have a question? Fill out this form and a representative will contact you within two business days.

The Secret Behind Advertising Campaigns

The Secret Behind Advertising Campaigns

This Sunday is the 50th Anniversary of the NFL’s big game. The contest itself is for the NFL Championship and will be decided between the Carolina Panthers and the Denver Broncos. Football fans will likely be tuned in for the drama and excitement, as both teams... read more
10 Industries That Use IVR Payment Solutions

10 Industries That Use IVR Payment Solutions

Want an easy way to help customers pay their bills on time? Then a pay by phone is the service for you. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds. Businesses in every industry are... read more
Outbound Notifications Boost Customer Loyalty

Outbound Notifications Boost Customer Loyalty

One of the most valuable commodities a business can have is customer loyalty; A direct result of outbound notifications. Companies are able to attain this by meeting customer expectations of service which is both fast and reliable, as well as options that meet the... read more
5 Survey Mistakes That Annoy Your Customers

5 Survey Mistakes That Annoy Your Customers

IVR Surveys are used for many reasons. For example, they can help a company measure the quality of an agent’s customer service or the quality of the their products. With this in mind, how you conduct your survey should also meet your customers needs. The... read more

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Outbound Notifications Boost Customer Loyalty

One of the most valuable commodities a business can have is customer loyalty; A direct result of outbound notifications. Companies are able to attain this by meeting customer expectations of service which is both fast and reliable, as well as options that meet the...

10 Industries That Use IVR Payment Solutions

Want an easy way to help customers pay their bills on time? Then a pay by phone is the service for you. With IVR payment solutions, your customers will be able to make a convenient payment over the phone in a matter of seconds. Businesses in every industry are...

The Secret Behind Advertising Campaigns

This Sunday is the 50th Anniversary of the NFL’s big game. The contest itself is for the NFL Championship and will be decided between the Carolina Panthers and the Denver Broncos. Football fans will likely be tuned in for the drama and excitement, as both teams...

Benefits of a Pay by Phone Solution

A pay by phone solution is the best option that not only allows your customers to make payments from anywhere but check their balance in a secure environment. our customers can have the ability to make a payment using any phone, anywhere, at any time.

10 Tips for a Stellar IVR: From A Callers Prospective

So, you have an IVR solution, but you don’t know if it’s a good one. I can help you with that, as can anyone who picks up the phone and calls your business. The other day I called into a customer service line for a pretty well-known company in my area. The...

Ultimate Cheat Sheet To Avoid Identity Theft

There are approximately 12, 157, 400 identity theft victims annually in the U.S. Of those, 64% reported the misuse of an existing credit card. Here’s the ultimate cheat sheet to avoid identity theft and how to prevent yourself from becoming part of such...
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