The Voice of IVR Tech

IVR customers often ask us, “How do I know I need a Hosted Contact Center?” They have operated with their PBX system for years and have their representatives making and receiving calls on a daily basis. IVR's answer is simple. If a company’s representatives spend more than two hours a day on the phone, than IVR’s cloud based hosted ...

IVR is thrilled to present our newest product, Carrier.ID! Sending outbound calls, whether dozens, or thousands, doesn't have to be complicated. Recent regulations in regards to perameters set for making outbound calls has sperd the development of Carrier. ID into existence. IVR's John Crouthamel stresses the importance of working within these regulations, "Separating out cell phone numbers prior to ...

No one likes to wait on hold. Study and after study tell us people hate waiting, but most of us don’t need professional findings to tell us we don’t like to waste our time. Its no surprise to us that long wait times translate into ...

IVR Technology Group, along with various other tech companies throughout the Buffalo area gathered at Infotech Niagara's 13th annual BETA Awards. The trade show and dinner was held Wednesday night, March 27th. IVR won within the two categories they were nominated ...

Call Centers, Consultants, Partners,... One of our clients is looking for us to assist them in finding an opportunity to purchase a contact center with active clients. The following is the summary they provided as a target: U.S. Based, preferably close to El Paso, TX but not absolute necessity Seats: ~ 50 – 100 Revenues: ~ $2.5MM - $5MM Would be nice if it had ...