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How to Increase Feedback in an Automated Phone Survey

How to Increase Feedback in an Automated Phone Survey

Every good business understands the importance of market research. One way to obtain feedback from your customers is to hear what they think about the quality of customer service. Yet, how can an automated phone survey be conducted? For example, a contact center can...

What You Need To Know About Click to Call

What You Need To Know About Click to Call

How does a company measure the value of their website? Certainly, if a company uses different means to attract a target audience to visit it must be doing something right. Yet, drawing attention is meanless if those leads don't convert to sales. Adding a click to call...

How to Create A Customer Experience Survey

How to Create A Customer Experience Survey

Every good business understands the importance of market research. Usually, this is done with a customer experience survey. The purpose of a good survey makes it possible for you to... Keep up with market trends Understand your customers' needs & desires Make...

Self Storage Association Spring Conference 2017 Review

Self Storage Association Spring Conference 2017 Review

We recently attended the Self Storage Association’s Spring Conference & Trade Show. This is where people in the industry have the opportunity to learn from the best in the business, network with peers and meet with top suppliers. Best of all this all took place in...

How to Protect Your Customer’s Payments

How to Protect Your Customer’s Payments

When it comes to payment solutions, your company has many options to accept payment. However, some options are much riskier than others. When it comes to accepting payments, your company should offer a solution that adheres to PCI DSS requirements. According to...

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