Blog | News Articles from IVR Technology Group

Learn how to improve your business with IVR Technology Group’s latest blog posts. We’ll Introduce you to the newest trends, industry insights, and best practices to achieve business success. Not sure if an IVR product is right for you? Check out our FAQ’s to see if our solutions match up with your business needs. Have a question? Fill out this form and a representative will contact you within two business days.

IVR for Medical Billing and Why You Need To Use It

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...

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Does Your Business Need a Cloud Based Contact Center?

Why are so many call centers moving to a cloud based platform? Call centers help businesses deliver technical support, help customers make payments, or answer customer questions. While on-site call centers can do this, a cloud-based platform can do it faster. A call...

How To Setup a Contact Center for Success

Contact centers play a major role in customer satisfaction and experience. A bad interaction can lead to a drop off of customers your business is likely to have in the future. How can your business help to improve its contact center? In order to measure success and...

IVR for Medical Billing and Why You Need To Use It

Healthcare, in the United States, is expected to be a $5 trillion industry within the next five years. This could be due, in part, to emerging medical technology and the ability for patients to have insurance to afford them. However, a big roadblock is the way in...

How To Use An IVR Payment Solution In Insurance

No matter if it's home and property, life, automobile, or health insurance. When it comes to mobile payments, your agency should provide your policyholders with the best customer experience possible. Speed of Payments is Important to Customers According to J.D. Power...

How To Improve The Way You Collect Rent Payments

Property management is proving to be a profitable investment with over 42 million households now renting. However, one of the major hurdles that come with managing a property is getting paid on time. By accepting rent payments over the phone, your...

5 Simple Ways To Make Customers Fall In Love With Your IVR System

Statistically speaking, your customers hate IVR—83% of them think it provides either no value at all or a cost benefit for the company. With more and more people turning to mobile apps and other channels, one might think IVR must be going downhill. It turns out the...

Want to Boost Business? Tell The Paper Check to Bounce!

The way in which customers pay for goods and services has changed a lot in the last ten years.  Checks have all but disappeared from point-of-sale situations. However, businesses still rely on them so that customers can pay the bills. Your business should adapt with...

Is Your Payment Solution Putting Your Customers At Risk?

Mobile payments are on the rise, and Black Friday 2016 was proof of this. A new study from Adobe showed that U.S. shoppers used a mobile device to spend $1.2 billion during the biggest shopping day of the year. This means that 2016 is the first time that mobile online...

8 Strategies You Need For a Successful Black Friday

With the holiday season upon us, most people prepare for colder weather and hunting bargains on Thanksgiving weekend. Marketers, however, should prepare to run a successful holiday campaign. To accomplish this, they have to get the attention of their customers for...

How To Improve Customer Experience One Text At A Time

Texting today is like a modern-day postcard. Over 6 billion texts are sent every day. To say the least, texting is one of the best ways to communicate with your customers. As a matter of fact, 78% of people wish they could have a text conversation with a business....

Do Customers Want to Make Mobile Payments?

Need a quick and easy way to allow customers to make payments? Mobile payment options may be a viable solution for your business. Payments made by check are a traditional method of payment but don’t offer much in the way of security. Mobile payment solutions allow for...

How Can Call Tracking Actually Benefit Your Business?

Most businesses and marketers measure success based upon a series of digital analytics, such as organic visits, page views and obviously, goal conversions. Call tracking software is an important aspect in the business sector. In case you are not investing in the...

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