Blog | News Articles from IVR Technology Group

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5 Customer Survey Strategies You Need To Know Now

5 Customer Survey Strategies You Need To Know Now

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. A company can find...

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Is Your Payment Solution Putting Your Customers At Risk?

Mobile payments are on the rise, and Black Friday 2016 was proof of this. A new study from Adobe showed that U.S. shoppers used a mobile device to spend $1.2 billion during the biggest shopping day of the year. This means that 2016 is the first time that mobile online...

8 Strategies You Need For a Successful Black Friday

With the holiday season upon us, most people prepare for colder weather and hunting bargains on Thanksgiving weekend. Marketers, however, should prepare to run a successful holiday campaign. To accomplish this, they have to get the attention of their customers for...

How To Improve Customer Experience One Text At A Time

Texting today is like a modern-day postcard. Over 6 billion texts are sent every day. To say the least, texting is one of the best ways to communicate with your customers. As a matter of fact, 78% of people wish they could have a text conversation with a business....

Do Customers Want to Make Mobile Payments?

Need a quick and easy way to allow customers to make payments? Mobile payment options may be a viable solution for your business. Payments made by check are a traditional method of payment but don’t offer much in the way of security. Mobile payment solutions allow for...

How Can Call Tracking Actually Benefit Your Business?

Most businesses and marketers measure success based upon a series of digital analytics, such as organic visits, page views and obviously, goal conversions. Call tracking software is an important aspect in the business sector. In case you are not investing in the...

5 Helpful Tips That Will Improve Your Text Messages

The Pew Research Center found that 81% of Americans text regularly. Since the cell phone became something we couldn’t be without, text messages have been a big part of how we communicate. That’s because text messages can be a personal assistant that goes wherever you...

Is Accepting Payment By Check Actually Scary?

While a traditional form of payment, checks were never really all that reliable. Payments can be delayed, funds may be insufficient, and even worse can happen. Online payments aren't much better. In order to bring customers the convenience of paying anywhere, they...

What You Need to Know About Millennial Consumers

The first generation to grow up with computers in their homes, Millennials are well known for being tech savvy. They frequent social media sites like Facebook to be able to connect with friends. While some may argue that millennials share too much online, this...

5 Customer Survey Strategies You Need To Know Now

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. A company can find...

Do Annoying Advertisements Get The Most Attention?

Advertisements are designed to help represent a company’s brand using the most effective means possible. Unfortunately, some believe that there is no such thing as negative publicity. After all, it created a discussion so the advertisement must have worked. Here are...

Can Real-Time Analytics Increase Customer Loyalty?

At IVR Technology we believe in Delivering “WOW” service and insisting on the highest of standards. This is why IVR Technology Group is proud to announce its partnership with CallMiner. CallMiner is the leader in speech and customer engagement analytics solutions....

Are Your Agents Providing The Best Customer Service?

One of the foundations that allow your business to grow is making the consistent delivery of quality customer service a top priority. When customers continuously have a positive experience with a company they will be more likely to be loyal to them. Customer Loyalty...

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