Product Update: nResponse | Do Not Call Contact Management

nResponse | DNC Contact Management For more information on nResponse, click here . Managing a contact’s request to not be called is an important task, especially considering the penalties imposed by the FCC/FTC for violating the Telephone Consumer Protection Act (TCPA). Adherence to compliance is always the focus of IVR Technology Group’s product development and with...

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Better Customer Service Though Texting

As the holiday season approaches, stress levels are rising and time is a valuable commodity. Customers want to know if their flight is on time, wondering when their packages will arrive, and if their loan payment went through. Even if a customer is reminded to please remain on hold, because their call is important,...

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Emergency Preparedness: A Lesson From Snovember

IVR Technology is based in Buffalo, New York. You’ve probably heard that we got some snow this week. Foremostly, all of our employees and their families are safe. Our office is intact and we’ve been up and running all week. Pictured: (Top) The front of our office on Sheridan Drive, a suburb in the north...

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Press 1 for Excellent Customer Service

Without explanation, most people don’t know what IVR stand for or what it does. A common, baseline definition of IVR sounds something like, “Interactive voice response is the technology that enables humans to interact with an automated system via the key pad on their phones. “ The next line in the conversation typically goes...

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A Note from Our President: IVR Technology Group acquires 800 Adept

For our official press release, please click here. Friends, I have some good news to share. This afternoon, we announced that IVR Technology Group finished its acquisition of Florida-based 800 Adept, an enterprise-level call tracking and analytics company. 800 Adept and its subsidiary Adeptel are two strong businesses which complement our solution lines; bringing...

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IVR Technology Group Announces its Acquisition of 800 Adept

IVR Technology Group LLC, a Buffalo-based text and voice application development company, announced today its acquisition of Florida-based 800 Adept, an enterprise-level call tracking and call analytics company. Located near Orlando, Florida, 800 Adept helps organizations track, analyze, and optimize voice interactions for greater marketing return on investment. 800 Adept builds call tracking and...

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We’re Award Winners!

We’re excited to announce that IVR Tech has won an award. The Professional Association for Customer Engagement (PACE) has recognized us for our work in IVR/Speech Analytics by awarding our group with the CXE Award for Innovation. The award is given to a company that provides products, services and/or solutions that greatly enhance and...

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September Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • Benefits of Call Tracking • 5 Thoughts on Creating WOW Experiences with IVR: a note from our president • 2014 Contact Center Trends & Investment Priorities To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem?...

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2014 Contact Center Trends & Investment Priorities

Businesses are moving their contact center into the cloud at unparalleled rates. In fact, according to The Guardian, the number of businesses hosting their contact center in the cloud has increased by 27% over the last 18 months. Even more telling is the fact that 80% of current businesses that host their contact center in...

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Benefits of Call Tracking

What is Call Tracking? Call tracking enables you to assign a unique phone number to any number of your marketing initiatives. Each of these unique phone numbers is automatically routed back to your main office number (or any number you choose), so that your staff can answer the phone as usual and you don’t...

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5 Thoughts on Creating Wow Experiences With Your IVR

There are some mildly hellish experiences that are near universal: Trying to open a shrink wrapped DVD Waiting in line to pay when the person in front is counting out pennies Calling a doctor’s office only to find out everyone’s out to lunch (really? everyone at the same time?) Calling your cable company because...

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IVR Tech at the National UMS User Group Conference

This month IVR Tech will be at the National UMS User Group Conference in San Antonio, Texas. The event begins at 4 PM tomorrow – Tuesday, September 23. It runs through Thursday September, 25 at 4 PM. Todd Reed, our SVP of Business Development, will be presenting on Wednesday, September 24. Todd will be...

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August Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • The future of communication: A note from our CEO • 5 tips for transcribing data • How to write better surveys To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem? Just need...

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Write Better Surveys, Collect Better Data

Every good business understands the important of market research. Collecting good data makes it possible for you to… Keep up with market trends Understand your customers’ needs & desires Make strategic business decisions Gain a competitive edge over your customers A quick, accurate and cost effective way to collect data that’s relevant to your industry is via...

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July Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • New partnership: IVR Tech & Soft-Pak • Emergency communication options • The importance of texting with your customers To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem? Just need to vent? Tell...

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