September Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • Benefits of Call Tracking • 5 Thoughts on Creating WOW Experiences with IVR: a note from our president • 2014 Contact Center Trends & Investment Priorities To subscribe to our monthly newsletter, please<span style=”font-weight: inherit; font-style: inherit; color: #0000ff;”><a style=”font-weight: inherit; font-style: inherit;”...

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2014 Contact Center Trends & Investment Priorities

Businesses are moving their contact center into the cloud at unparalleled rates. In fact, according to The Guardian, the number of businesses hosting their contact center in the cloud has increased by 27% over the last 18 months. Even more telling is the fact that 80% of current businesses that host their contact center in...

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Benefits of Call Tracking

What is Call Tracking? Call tracking enables you to assign a unique phone number to any number of your marketing initiatives. Each of these unique phone numbers is automatically routed back to your main office number (or any number you choose), so that your staff can answer the phone as usual and you don’t...

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5 Thoughts on Creating Wow Experiences With Your IVR

There are some mildly hellish experiences that are near universal: Trying to open a shrink wrapped DVD Waiting in line to pay when the person in front is counting out pennies Calling a doctor’s office only to find out everyone’s out to lunch (really? everyone at the same time?) Calling your cable company because...

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IVR Tech at the National UMS User Group Conference

This month IVR Tech will be at the National UMS User Group Conference in San Antonio, Texas. The event begins at 4 PM tomorrow – Tuesday, September 23. It runs through Thursday September, 25 at 4 PM. Todd Reed, our SVP of Business Development, will be presenting on Wednesday, September 24. Todd will be...

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August Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • The future of communication: A note from our CEO • 5 tips for transcribing data • How to write better surveys To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem? Just need...

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Write Better Surveys, Collect Better Data

Every good business understands the important of market research. Collecting good data makes it possible for you to… Keep up with market trends Understand your customers’ needs & desires Make strategic business decisions Gain a competitive edge over your customers A quick, accurate and cost effective way to collect data that’s relevant to your industry is via...

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July Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • New partnership: IVR Tech & Soft-Pak • Emergency communication options • The importance of texting with your customers To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem? Just need to vent? Tell...

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IVR Tech & Soft-Pak Software Solutions Partner to Provide Customers the Most Comprehensive Call Automation Services

We are excited to announce that we’ve grown again, this time by joining forces with a new business partner, Soft-Pak Software Solutions. Soft-Pak is a complete operational and financial solution for the waste and recycling industry. Delivering software that handles billing, routing, customer service and scale activity for over 30 years, clients enjoy a single database...

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Emergency Preparedness: How Will You Get the Word Out

You can’t predict an emergency, but you can be as prepared as possible to handle one. Your plan should include the distribution of emergency notifications to your customers. If you need to release a major emergency notification to your customers, you probably have a lot on your mind, a lot of other things to...

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Your Customers are Texting…Are You?

        59% of people say that text messaging is their preferred method of communication. That means that, every time they have to call you, 59% of your customers are doing something they don’t want to do.  If your business was able to communicate with your customers via text messages you’d have happier...

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Employee Spotlight: Jesse Becker

  Name Jesse Becker Title Director of Information Technology Number of years with IVR Tech 4 Past professional experience I have worked in the IT industry for over 14 years, 11 of which have been in higher education. I have held various jobs in the IT industry (helpdesk, PC support, telecommunications, server systems Administrations,...

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June Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • FISMA compliance: a basic breakdown • WHITE PAPER: How to Collect Unpaid Bills • IVR Tech Saves Medical Offices Time, So They Can Save Lives To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem?...

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Five Ways a Pay-by-Phone Virtual Terminal Can Improve Your Business Operations

By 2020, 85% of your relationship with your customers will take place without them interacting with your human agents (1). Get ahead of this trend by providing your customers with a payment processing solution that’s convenient, secure and easy to use. This automated solution allows your customers to make credit card payments, debit card payments or e-check payments over the...

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FISMA Breakdown

WHAT IS FISMA? The federal information security management act is a federal law that was put into place in 2012. FISMA is a set of mandatory regulations that intend to mitigate IT risk while providing a strong balance between data security and data access. WHAT IS FISMA COMPLIANCE? At its most basic level, FISMA...

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