IVR Technology Blog

January Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • The Year of the Text: A Short Video on Preferred Communication Methods • Game on Competitors: Amp Up Your Professional Playbook with Call Tracking • Seeing is Believing: New Pay by Phone Demo Launched Have a question? Stuck trying to...
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The Proper Response to Snowmageddon

This week, Winter Storm Juno pounded New England and parts of New York with moderate to heavy snow, high winds and coastal flooding. The storm was projected to drop 2 to 4 inches per hour, and thunder and lightning threatened to accompany the heavy snow. During a pre-storm press conference, NYC Mayor Bill de Blasio held...
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Think Like A Champion

On February 1, the NFL championship will be decided between the defending Seattle Seahawks and the New England Patriots. The contest itself will likely be one to remember, pitting New England’s versatile offense versus Seattle’s smash mouth defense, dubbed the Legion of Boom. Many people, however, are likely watching for the commercials. The Big Game...
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Pay-by-Phone Demo Now Available

Pay-by-Phone Demo Now Available

We know it’s usually easier to understand and remember something after you’ve done it yourself. To help you get a better idea of our Pay-by-Phone solution, we’ve created a live demo that you can check out right now. Pay-by-Phone is our custom solution that enables your customers to call a phone number and make an...
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Press 1 for Excellent Customer Service

Press 1 for Excellent Customer Service

Without explanation, most people don’t know what IVR stand for or what it does. A common, baseline definition of IVR sounds something like, “Interactive voice response is the technology that enables humans to interact with an automated system via the key pad on their phones. “ The next line in the conversation typically goes...
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IVR Technology Group Announces its Acquisition of 800 Adept

IVR Technology Group Announces its Acquisition of 800 Adept

IVR Technology Group LLC, a Buffalo-based text and voice application development company, announced today its acquisition of Florida-based 800 Adept, an enterprise-level call tracking and call analytics company. Located near Orlando, Florida, 800 Adept helps organizations track, analyze, and optimize voice interactions for greater marketing return on investment. 800 Adept builds call tracking and...
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We’re Award Winners!

We’re Award Winners!

We’re excited to announce that IVR Tech has won an award. The Professional Association for Customer Engagement (PACE) has recognized us for our work in IVR/Speech Analytics by awarding our group with the CXE Award for Innovation. The award is given to a company that provides products, services and/or solutions that greatly enhance and...
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September Newsletter

September Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • Benefits of Call Tracking • 5 Thoughts on Creating WOW Experiences with IVR: a note from our president • 2014 Contact Center Trends & Investment Priorities To subscribe to our monthly newsletter, please click here. Have a question? Stuck trying to solve a problem?...
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Benefits of Call Tracking

Benefits of Call Tracking

What is Call Tracking? Call tracking enables you to assign a unique phone number to any number of your marketing initiatives. Each of these unique phone numbers is automatically routed back to your main office number (or any number you choose), so that your staff can answer the phone as usual and you don’t...
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