IVR Technology Blog

Better Customer Service with Call Tracking

Better Customer Service with Call Tracking

Recently, we showed examples of companies that provide great customer service. Each one of them had a common thread, understanding the value of effective communication. Companies, such as Amazon or American Express, optimize solutions to provide excellent customer service. How can you apply those solutions and keep track of their effectiveness? The answer is call...
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February Newsletter Published

February Newsletter Published

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: How Texting Can Help Your Customers Fall in Love With Your Business Four Examples of Great Customer Service & an Immediate Takeaway for Your Business Call Tracking FAQs Sign up to receive our monthly newsletter: Have a question? Stuck trying to...
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Four Examples of Great Customer Service & an Immediate Takeaway for Your Business

Four Examples of Great Customer Service & an Immediate Takeaway for Your Business

Utility companies, airlines and cable and Internet companies are all notorious for their God-awful customer service. On the other hand, hospitality, retail and financial industries have been consistently rated as having above average customer service. We’ve come up with four examples of US companies that have exemplary customer service departments. We’ve also come up...
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Call Tracking – What? Why? Where? When? How?

Call Tracking – What? Why? Where? When? How?

Gain an understanding of what avenues drive your business with our media call tracking solutions. By attaching a unique phone number to your advertising, you can quickly and easily track and measure the success of everything you are doing. Whether you’re focused online, offline or on mobile advertising, IVR Tech’s phone call tracking services...
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Call Tracking FAQs

Call Tracking FAQs

You probably have one company phone number that you stick everywhere you can: on your website, on sales collateral, on social media sites, on PPC ads & in brochures. You probably track your website’s analytics like crazy, too. (As you should.) However, most of your advertising and marketing initiatives don’t come with built-in analytics...
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January Newsletter

January Newsletter

Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • The Year of the Text: A Short Video on Preferred Communication Methods • Game on Competitors: Amp Up Your Professional Playbook with Call Tracking • Seeing is Believing: New Pay by Phone Demo Launched Have a question? Stuck trying to...
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The Proper Response to Snowmageddon

The Proper Response to Snowmageddon

This week, Winter Storm Juno pounded New England and parts of New York with moderate to heavy snow, high winds and coastal flooding. The storm was projected to drop 2 to 4 inches per hour, and thunder and lightning threatened to accompany the heavy snow. During a pre-storm press conference, NYC Mayor Bill de Blasio held...
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Think Like A Champion

Think Like A Champion

On February 1, the NFL championship will be decided between the defending Seattle Seahawks and the New England Patriots. The contest itself will likely be one to remember, pitting New England’s versatile offense versus Seattle’s smash mouth defense, dubbed the Legion of Boom. Many people, however, are likely watching for the commercials. The Big Game...
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Pay-by-Phone Demo Now Available

Pay-by-Phone Demo Now Available

We know it’s usually easier to understand and remember something after you’ve done it yourself. To help you get a better idea of our Pay-by-Phone solution, we’ve created a live demo that you can check out right now. Pay-by-Phone is our custom solution that enables your customers to call a phone number and make an...
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