IVR Technology Blog

Instant & On My Own: How to Make Your Millennials Happy

Instant & On My Own: How to Make Your Millennials Happy

While this isn’t really shocking statement, the Internet has changed a lot, especially for Millennials. In particular, the speed and ease at which information is available has changed their customer service expectations.   Every last news story, fun fact, sports statistic, piece of celebrity gossip and viral video is available at their finger trips....
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Dynamically Track Your Mobile Users

Dynamically Track Your Mobile Users

What’s the best way to reach your customers? Is it with billboards, radio ads, TV ads or mobile advertisements? In order to have your customers find you, it’s important to have a campaign that utilizes multiple mediums. Call tracking allows you to see what medium works, and where you should primarily focus your campaigns.   With new technology,...
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The Problem With Paying Bills

The Problem With Paying Bills

I live in Buffalo, NY.   You’ve probably heard a newscast or two about our weather. What typically doesn’t make the national news, however, is how beautiful the spring and summers are.   This past week brought the first consistently nice, springy weather. Last Sunday it was 70 degrees and sunny. My wife, two...
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The Importance of Analytics

The Importance of Analytics

Opening day for baseball happened this week. With this new season comes a new baseball commissioner, Rob Manfred. In an interview on NBC’s Meet the Press, he addressed some of the challenges that came with the job.   One of these challenges is getting viewers invested in the World Series. Manfred commented that while...
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Don’t Be Fooled by iPay

Don’t Be Fooled by iPay

iPay is a great investment that allows your business to accept payments from your customers day or night. However, as it’s not been as tried & true as the old checkbook, it may lead to some questions. Do you need it? Is your business too small to use it?   We answer those questions, and more, to...
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The Truth About Call Tracking & SEO

The Truth About Call Tracking & SEO

Will Call Tracking Hurt My SEO Ranking? While Google does monitor your phone number for consistency across all of your channels, when call tracking is done right it will not hurt your SEO. The best way to use call tracking while you’re working on search engine optimization is to use call tracking dynamic number insertion...
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March ’15 Newsletter

March ’15 Newsletter

            Check out the latest edition of IVR Tech’s monthly newsletter. In this issue: • Signs Traditional Payment Methods Are Dying Out  • 10 Call Tracking Myths Busted  • 3 Reasons Your Customers Hate Making Payments Traditionally Subscribe to our monthly newsletter     Have a question? Stuck trying to solve a...
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Texting Jargon: 10 Common Acronyms Explained

Texting Jargon: 10 Common Acronyms Explained

Text messaging has become a huge time saver in today’s world. It has evolved from friends shooting one another quick messages to businesses incorporating text messaging into their corporate communication strategy.   However, the worlds of friendly texting and professional texting often blend together rather ambiguously, sometimes making it difficult for the professional texter...
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What is Pay by Phone?

What is Pay by Phone?

Want an easy way to help customers pay their bills on time? Then a pay by phone is the service for you. With a pay by phone application, your customers will be able to make a convenient payment over the phone in a matter of seconds.   In the last few years, the percentage of...
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Busting 10 Myths about Call Tracking

Busting 10 Myths about Call Tracking

Call tracking is a great investment for your business which can provide a lot of benefits. Unfortunately, it can also come with its share of misconceptions. This misinformation can be confusing and even keep companies from reaching their true potential. We were even able to compile ten myths about call tracking, and then bust...
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Better Customer Service with Call Tracking

Better Customer Service with Call Tracking

Recently, we showed examples of companies that provide great customer service. Each one of them had a common thread, understanding the value of effective communication. Companies, such as Amazon or American Express, optimize solutions to provide excellent customer service. How can you apply those solutions and keep track of their effectiveness? The answer is call...
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